Microsoft Dynamics Subject Matter Expert (SME) Developer

TriTech Enterprise Systems, Inc.; Towson (MD); On-site; USD 85,000 - 120,000; Full time

Job summary

A leading technology company is seeking a Microsoft Dynamics Subject Matter Expert Developer for a contract role in Towson, Maryland. The successful candidate will lead the development of a CRM solution, ensuring it meets the needs of Baltimore County departments. With a focus on customization and integration, this position offers an opportunity to significantly impact local government operations through technology.

Qualifications

• 7 years of experience in the IT industry and 3 years as a technical expert.
• Experience developing in Microsoft Dynamics and familiarity with Microsoft SharePoint.
• Proficiency in CRM development using Microsoft Dynamics.

Responsibilities

• Design, implement, and support Customer Relationship Management solutions in Microsoft Dynamics.
• Integrate CRM with third-party applications and provide training for end-users.
• Document requirements and collaborate with business analysts and project managers.

Skills

CRM data modeling

User interface customization

Problem solving

Strong communication

Education

Bachelor’s Degree in Engineering, Computer Science, or related field

Master’s Degree in Computer Science or Information Systems

Tools

Microsoft Dynamics 365

JavaScript

C#

.NET

SQL

Microsoft Power Platform

Job description

TriTech Enterprise Systems (TriTech) is seeking a “Microsoft Dynamics Subject Matter Expert (SME) Developer" to support a 100% onsite contract in Towson, Maryland. This is a one-year 40-hour contract.This candidate will be a member of the OIT’s Business Applications Unit (BAU) SharePoint Team.

The candidate will develop, implement, and support business solutions, including application development, for all Baltimore County departments. In addition, the candidate will be specifically assigned as the Microsoft Dynamics Developer for the purposes of creating a Customer Relationship Management (CRM) tool for the enterprise, prioritizing the Department of Economic and Workforce Development. Under general supervision, this position plans and leads the technical development, implementation, and maintenance of the Microsoft Dynamics CRM tool along with integrations with other systems.

Duties and Responsibilities:

• Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems.
• Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution.
• Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development.
• Directs the day-to-day administration, support, maintenance, and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations.
• Develops and implements, and trains others to develop in Microsoft Dynamics.
• Helps gather and document requirements from non-technical business users.
• Uses technical expertise to translate business requirements into effective system requirements and functional design documents.
• Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions.
• Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution.
• Prototypes and demos recommended solutions for users.
• Integrates Microsoft Dynamics CRM with third-party applications, databases, and external systems, where necessary.
• Provide ongoing technical support and training for end-users.
• Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user.
• Assist with the project planning, scheduling, and deployment of the new CRM features.

Preferred Qualifications:

• Master’s Degree in Computer Science, Information Systems, or other related field or equivalent work experience.
• Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle).
• Strong understanding of CRM data modeling, workflows, and user interface customization.
• Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps).
• Familiarity with Microsoft SharePoint.

Minimum Qualifications:

• Education: Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or other related discipline.
• 7 years of experience in the IT industry.
• 3 years of experience as a technical expert in an IT organization.
• 3 years of experience developing in Microsoft Dynamics.
• Proficiency in Microsoft Dynamics 365 CRM Development and customization.
• Experience with JavaScript, C#, .NET, and Web Services.
• Knowledge of Dynamics 365 APIs and SDKs.
• Understanding of Customer Relationship Management solutions.
• Experience with SQL, database management, and data migration techniques.
• Strong communication skills and ability to work in a team environment.
• Problem solving skills.

TriTech is an equal opportunity employer!