Microsoft Dynamics NAV / Dynamics NAV / Navision SCM consultant

NTT DATA, Inc.; Butlerville (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

NTT DATA, Inc. seeks an experienced Navision SCM Consultant to deliver functional support and continuous improvement for a managed services engagement focused on Microsoft Dynamics NAV / Dynamics 365 Business Central supply chain.

Responsibilities include providing Level 2/3 support for SCM modules, incident management within SLAs, configuring and supporting procurement, inventory, warehousing, planning, and logistics, and collaborating with developers and integration teams.

Qualifications

• 5+ years of functional consulting with Microsoft Dynamics NAV and/or D365 BC.
• Strong experience in NAV/BC supply chain and logistics processes (purchasing, order processing, inventory, warehousing, planning).
• Hands-on knowledge of item setup, locations, bins, item tracking, reservations, and posting setup.
• Experience in a managed services, production support, or SLA-based environment.
• Ability to gather requirements and produce functional specs, test cases, and user training materials.

Responsibilities

• Provide Level 2 and 3 functional support for NAV/BC SCM modules.
• Manage incidents, service requests, defects, and user queries within SLAs.
• Configure and support procurement, inventory, warehousing, and logistics processes.
• Collaborate with developers and integration teams to troubleshoot customizations and interfaces.
• Prepare test scenarios, coordinate testing, and validate deployments.
• Create and maintain functional docs, config guides, and end-user training materials.

Skills

Microsoft Dynamics NAV/BC

Supply chain processes

Incident & service handling

Requirements gathering

Stakeholder management

Testing & regression

End-user training

Tools

Azure DevOps

Jira

ServiceNow

Power BI

Job description

Job Description: Navision SCM Consultant (Managed Services)

Experience: 5+ years
Engagement Type: Managed Services
Primary Focus: Microsoft Dynamics NAV / Dynamics 365 Business Central Supply Chain Management

Role Summary

We are seeking an experienced Navision SCM Consultant to provide functional support and continuous improvement services for a managed services engagement. The consultant will support Microsoft Dynamics NAV / Dynamics 365 Business Central supply chain processes, ensuring the stable operation of procurement, inventory, warehouse, planning, sales order, and logistics functions.

This role requires strong hands‑on NAV/Business Central functional expertise, sound knowledge of end-to-end supply chain processes, and experience working in an SLA-driven application support environment.

Key Responsibilities

• Provide Level 2 and Level 3 functional support for Microsoft Dynamics NAV / Dynamics 365 Business Central Supply Chain modules.
• Manage and resolve incidents, service requests, system defects, and user queries within agreed SLAs.
• Configure, maintain, and support supply chain processes across:
  • Purchase and vendor management
  • Sales order management
  • Inventory management
  • Item master and item variants
  • Item tracking, serial numbers, and lot numbers
  • Warehouse management
  • Bin management and warehouse locations
  • Replenishment and inventory planning
  • Demand forecasting
  • Transfer orders
  • Assembly and light manufacturing processes, where applicable
  • Shipping, receiving, and returns
• Support procurement activities, including requisitions, purchase orders, approvals, vendor setup, receipts, invoices, and return orders.
• Analyze inventory discrepancies, stock valuation issues, reservation issues, availability problems, and posting errors.
• Support inventory planning activities, including reorder policies, planning worksheets, requisition worksheets, order proposals, and demand/supply balancing.
• Assist business users with warehouse transactions, put-away, picks, shipments, receipts, cycle counts, physical inventory, and stock adjustments.
• Investigate and resolve issues related to item tracking, reservations, bin contents, item availability, cost adjustments, and inventory reconciliation.
• Gather business requirements and prepare functional specifications for system enhancements, reports, workflows, and process changes.
• Collaborate with NAV/Business Central developers and integration teams to troubleshoot customizations, interfaces, EDI, barcode scanning, shipping carriers, and external logistics systems.
• Perform impact analysis and coordinate functional testing for changes, releases, patches, upgrades, and integrations.
• Prepare test scenarios, execute regression testing, support UAT, and validate production deployments.
• Create and maintain functional documentation, configuration documents, support knowledge articles, process maps, and end‑user guides.
• Deliver user training and provide functional guidance on standard NAV/Business Central supply chain capabilities and best practices.
• Participate in problem management, root‑cause analysis, service reviews, and continuous service improvement initiatives.

Required Skills and Experience

• 5+ years of functional consulting experience with Microsoft Dynamics NAV and/or Dynamics 365 Business Central.
• Strong experience in NAV/Business Central supply chain and logistics processes, including purchasing, sales order processing, inventory, warehousing, and planning.
• Hands‑on experience with item setup, locations, bins, item tracking, reservations, replenishment parameters, vendor/item relationships, and posting setup.
• Practical knowledge of warehouse operations, inbound/outbound processing, stock movements, inventory counting, and inventory controls.
• Experience in a managed services, production support, or SLA-based application support environment.
• Ability to analyze and resolve functional issues involving inventory, procurement, warehouse, and order fulfillment processes.
• Experience gathering requirements and producing functional design documents, test cases, training material, and support documentation.
• Understanding of NAV/Business Central integrations and the ability to coordinate issue resolution across functional, development, and infrastructure teams.
• Strong problem‑solving, stakeholder‑management, and communication skills.
• Ability to manage multiple tickets, changing priorities, and deadlines effectively.

Preferred Qualifications

• Microsoft Dynamics 365 Business Central functional certification.
• Experience with advanced warehouse management, mobile warehouse solutions, barcode/RF scanning, EDI, and third‑party logistics integrations.
• Experience supporting manufacturing, assembly, service management, or project-based supply chain processes in NAV/Business Central.
• Exposure to Power BI, Jet Reports, Excel reporting, or other operational reporting tools.
• Basic understanding of AL development, C/AL, SQL, APIs, web services, and integration concepts.
• Experience with NAV/Business Central upgrades or migration to Dynamics 365 Business Central.
• Familiarity with ITIL service management processes, including Incident, Problem, Change, and Request Management.
• Experience using Azure DevOps, Jira, ServiceNow, or similar ticketing and delivery tools.

Key Competencies

• Strong customer‑service orientation and ownership mindset.
• Ability to understand end‑to‑end supply chain and warehouse business processes.
• Analytical approach to identifying root causes and practical solutions.
• High attention to detail, particularly around stock accuracy, inventory controls, and transactional data.
• Ability to work independently and collaborate effectively with cross‑functional teams.
• Proactive focus on process standardization, automation, and continuous improvement.
• Clear written and verbal communication with both business users and technical teams.