Microsoft 365 IS Engineer - Intermediate

Indiana University Health System; Indiana (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

Indiana University Health is seeking an Engineer-Information Services Intermediate to support and optimize the Microsoft 365 platform across the enterprise. The role blends operations with engineering to ensure reliability, security, and adoption of collaboration tools.

You’ll work with admins, senior engineers, architects, and cybersecurity teams to drive governance, automation, and platform modernization.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 3-5 years of experience required.
• Healthcare, health insurance and health providers experience and understanding of processes is preferred.
• Experience working with hypervisors and scripting required.
• Requires experience working with vendors to quote moderately complex solutions.
• Cloud experience is preferred.

Responsibilities

• Provide Tier 2 and Tier 3 support for Microsoft 365 services.
• Troubleshoot and resolve complex technical incidents and service requests.
• Perform root cause analysis on recurring issues.
• Participate in on-call support and major incident response as required.
• Review Microsoft roadmap changes and assess operational impacts.
• Support platform patching, upgrades, configuration changes, and service health monitoring.
• Maintain accurate system documentation, diagrams, and knowledge articles.
• Develop and maintain PowerShell automation solutions.
• Support Azure automation, workflows, and operational scripting.
• Automate repetitive administrative processes and operational tasks.
• Improve efficiency through process standardization and automation.
• Assist with integration efforts involving Microsoft cloud services and third-party platforms.
• Participate in enterprise technology initiatives and strategic programs.
• Execute technical tasks within project plans under guidance from senior engineers and architects.
• Support migrations, platform upgrades, and adoption initiatives.
• Assist with pilot programs and proof-of-concept activities.
• Support organization-wide deployment efforts for emerging Microsoft technologies.

Skills

Hypervisor experience

Scripting

Vendor management

Cloud experience

Healthcare domain knowledge

Education

Bachelor's degree or equivalent experience

Tools

PowerShell

Microsoft 365 admin tools

Azure

Job description

Indiana University Health is seeking an Engineer-Information Services Intermediate to support and optimize the Microsoft 365 platform across the enterprise. The role blends operations with engineering to ensure reliability, security, and adoption of collaboration tools.

You’ll work with admins, senior engineers, architects, and cybersecurity teams to drive governance, automation, and platform modernization.