Microsoft 365 Infra Engineer | Copilot Support

CDW group; United States; A distancia; USD 78.000 - 108.000; Jornada completa

Descripción de la vacante

CDW is seeking an experienced engineer to provide Microsoft infrastructure support for Managed Services customers, with a strong emphasis on Copilot and Microsoft 365. You will diagnose and resolve issues in a fast-paced, case-based environment, delivering high-quality service and collaborating with peers and Microsoft when needed.

You will troubleshoot across Copilot, M365, Core Infrastructure, and related Microsoft technologies, manage case queues, and document resolutions and communications

Formación

• Bachelor's degree or equivalent experience with 3+ years in engineering support.
• 3+ years of Microsoft support experience.
• Hands-on experience with Copilot and Microsoft 365.
• Experience with Azure, Exchange, Windows Server, AD, SCCM, or Intune.
• Customer service, requirements gathering, troubleshooting, crisis escalation.

Responsabilidades

• Provide Microsoft infrastructure and cloud issue support for Managed Services customers.
• Troubleshoot Copilot, Microsoft 365, Core Infrastructure issues and resolve cases.
• Assess issues, identify root causes, drive cases to resolution.
• Manage service requests, provide status updates, and document activity.
• Collaborate with peers and Microsoft support for complex problems.
• Communicate clearly with customers and stakeholders across channels.
• Participate in on-call rotation and travel as needed.
• Mentor peers and contribute to knowledge sharing.

Conocimientos

Copilot

Microsoft 365

Microsoft infrastructure

Troubleshooting

Customer service

Documentation

Escalation management

Educación

Bachelor's degree

Herramientas

Azure

Exchange

Windows Server

Active Directory

SCCM

Intune

Descripción del empleo

CDW is seeking an experienced engineer to provide Microsoft infrastructure support for Managed Services customers, with a strong emphasis on Copilot and Microsoft 365. You will diagnose and resolve issues in a fast-paced, case-based environment, delivering high-quality service and collaborating with peers and Microsoft when needed.

You will troubleshoot across Copilot, M365, Core Infrastructure, and related Microsoft technologies, manage case queues, and document resolutions and communications