Solutions Engineer: Microsoft 365 Copilot & Agent 365

SHI International; United States, Northern America, Americas; Hybrid; USD 150,000 - 207,000; Full time

Job summary

SHI International is seeking a Solutions Engineer to advise on Microsoft 365 Copilot and Agent 365 at enterprise scale. You will lead deployments, govern data, assess readiness, and help customers securely operationalize Copilot and related services.

The role requires extensive experience with Microsoft 365 administration, Copilot readiness, and governance, plus PowerShell scripting and cost-management skills to optimize licensing and consumption across complex environments.

Qualifications

• Hands-on experience administering enterprise Microsoft 365 environments.
• Strong knowledge of SharePoint Online, OneDrive, Teams, Exchange Online, and Microsoft 365 Apps.
• Experience with Copilot readiness, deployment, governance, or expansion.
• Understanding of Graph, identity, permissions, and data for Copilot grounding and security.
• PowerShell scripting for 365 administration and automation.

Responsibilities

• Assess Microsoft 365 tenants across identity, security, compliance, licensing, information architecture, collaboration, and data readiness.
• Lead Copilot deployments: validation, licensing, feature enablement, configuration, pilot planning, rollout support, expansion.
• Help customers operationalize Microsoft 365 E7, Copilot, Agent Builder, and Agent 365.
• Review SharePoint Online, OneDrive, Teams, Exchange Online to identify oversharing and data-exposure risks.
• Analyze how Graph, identity, permissions, and information architecture affect Copilot grounding and security.
• Support Copilot Chat, Cowork, Work IQ, Copilot Builder, declarative agents, connectors, plugins.
• Configure and support Entra ID, Conditional Access, least-privilege access, and lifecycle workflows.
• Implement Purview controls: sensitivity labels, retention, auditing, eDiscovery, DLP.
• Develop runbooks and advisory materials translating findings into actionable plans.

Skills

5+ years experience

Microsoft 365 admin

PowerShell scripting

Security governance

Copilot readiness

Licensing knowledge

Cost governance

Operational runbooks

Analytical troubleshooting

Tools

Microsoft Graph

Entra ID

Purview

Defender

Copilot Studio

Job description

SHI International is seeking a Solutions Engineer to advise on Microsoft 365 Copilot and Agent 365 at enterprise scale. You will lead deployments, govern data, assess readiness, and help customers securely operationalize Copilot and related services.

The role requires extensive experience with Microsoft 365 administration, Copilot readiness, and governance, plus PowerShell scripting and cost-management skills to optimize licensing and consumption across complex environments.