Microsoft 365 Agile Delivery Lead

Horizontal Talent; Washington (District of Columbia); On-site; USD 45,000 - 92,000; Full time

Job summary

Horizontal is seeking a Microsoft 365 delivery lead in Washington, DC to own operations and deliver cross-functional projects in an Agile environment. This onsite role focuses on driving service improvements and coordinating stakeholders across IT and business teams.

You will facilitate daily stand-ups, manage Kanban, remove blockers, and oversee Microsoft 365 apps including Exchange Online, SharePoint Online, Teams, OneDrive, and Copilot, while ensuring SLAs and clear documentation.

Qualifications

• 5–7 years of experience in IT project management, Scrum Master, or similar delivery leadership roles.
• Experience managing operational work and project work at the same time.
• Strong working knowledge of Agile practices, especially Kanban.
• Ability to facilitate Agile ceremonies and guide teams toward continuous improvement.
• Experience with Microsoft 365 environments and related enterprise collaboration tools.
• Solid stakeholder management and communication skills.
• Strong problem-solving, prioritization, and risk management capabilities.
• Experience using project management tools such as Jira or GitLab.

Responsibilities

• Facilitate daily stand-ups and help the team stay aligned on priorities and delivery goals.
• Manage a Kanban workflow, including board hygiene, work-in-progress limits, and continuous improvement.
• Identify and remove blockers that affect team productivity and delivery.
• Coach team members on Agile and Kanban practices to strengthen collaboration and efficiency.
• Plan and coordinate Microsoft 365-related projects from start to finish, keeping scope and timelines in focus.
• Develop schedules, resource plans, and risk mitigation strategies to support successful delivery.
• Partner with stakeholders across IT and business teams to align priorities and communicate progress.
• Provide regular status updates and maintain clear project documentation and knowledge transfer.
• Oversee day-to-day operational support for Microsoft 365 services.
• Triage incoming requests and incidents, manage SLAs, and support service performance reporting.
• Coordinate maintenance windows, change activities, capacity planning, and resource allocation.
• Support initiatives across Microsoft 365 tools such as Exchange Online, SharePoint Online, Teams, OneDrive, and Copilot

Skills

IT project management

Scrum Master

Agile practices

Kanban

Stakeholder management

Communication

Risk management

Jira

GitLab

PMP or CAPM

ITIL Foundation v4

PowerShell scripting

Microsoft Graph API

Proofpoint

Microsoft 365 experience

Tools

Jira

GitLab

Job description

Horizontal is seeking a Microsoft 365 delivery lead in Washington, DC to own operations and deliver cross-functional projects in an Agile environment. This onsite role focuses on driving service improvements and coordinating stakeholders across IT and business teams.

You will facilitate daily stand-ups, manage Kanban, remove blockers, and oversee Microsoft 365 apps including Exchange Online, SharePoint Online, Teams, OneDrive, and Copilot, while ensuring SLAs and clear documentation.