Network Technician

Fairport Central School District; Village of Fairport (NY); On-site; USD 39,000 - 43,000; Full time

Job summary

The Fairport Central School District Technology Department is seeking a skilled Network/Technology Technician to maintain district hardware, software, and network systems. This 12-month, on-site role supports teachers and students across 1:1 Chromebooks and iPads, troubleshoots issues, and keeps the district website up to date.

The ideal candidate will have a high school diploma or equivalent with related college degree or experience, strong helpdesk skills, and hands-on experience with

Qualifications

• High school diploma or equivalent with the required college degree or experience.
• Bachelor's degree in CS/MIS/Data Processing with 2 years related tech experience OR Associate degree with 4 years experience OR 6 years experience OR equivalent.
• Experience with computer hardware and software maintenance in a school tech environment.

Responsibilities

• Helpdesk & End-User Support for teachers, staff, and students.
• Chromebook repair & maintenance for 1:1 deployments.
• iPad management & deployment via MDM and updates.
• Website management and content updates for the district site.

Skills

Helpdesk support

Chromebook repair

iPad management

MDM/ChromeOS

Website management

Inventory management

Networking basics

Customer service

Education

Bachelor's degree in Computer Science / MIS / Data Processing

Associate's degree in Computer Science / MIS

Six years related experience

High school diploma or equivalent + related qualifications

Tools

MDM

ChromeOS management

Chromebook hardware

iPad hardware

Job description

Location:

Technology Department

Hours:

12 Month | Monday Friday | 7.5 hours/day (On-Site)

Start Date:

ASAP

Salary:

Minimum starting $21.00/hour, based on experience

Civil Service Minimum Qualifications

This is Monroe County Civil Service Competitive Title - The applicant MUST currently hold the Monroe County Civil Service title of Network Technician, be on the current Monroe County Civil Service Network Technician eligible list OR be reachable on the next available Network Technician Civil Service exam.

Graduation from high school or possession of an equivalency diploma plus EITHER:

• Graduation from a regionally accredited or New York State registered college or university with a Bachelor's degree in Computer Science, Computer Technology, Data Processing, Management Information Systems, plus two (2) years paid full-time or its part-time equivalent experience responsible for the maintenance, configuration or installation of micro-computer hardware and software; OR,
• Graduation from a regionally accredited college or university with an Associate's degree in Computer Science, Computer Technology, Data Processing, Management Information Systems, plus four (4) years experience as defined in (A) above; OR,
• Six (6) years paid full-time or its part-time equivalent experience as defined in (A) above; OR,
• Any equivalent combination of training and experience as defined by the limits of (A), (B) and (C) above.

Distinguishing Features Of The Class

This is a technical position responsible for the installation, maintenance, operation, and repair of computer hardware, software, and network infrastructure. Work involves analyzing network hardware/software issues, testing equipment, managing inventory, and providing technical support. As part of this role, the position is also responsible for maintaining the district website and providing hands-on hardware and software support for student and staff devices, specifically including Chromebooks and iPads. The employee reports directly to the Director of Technology.

Typical Work Activities

• Helpdesk & End-User Support: Serves as a primary point of contact for technical support, answering helpdesk tickets, phone calls, and walk-in requests; provides polite, patient, and effective customer service to teachers, administrative staff, and students to resolve day-to-day technology issues.
• Chromebook Repair & Maintenance: Diagnoses, troubleshoots, and performs physical and system repairs on Chromebooks (including screen, keyboard, battery, and motherboard replacements) used in 1:1 student deployments.
• iPad Management & Deployment: Configures, deploys, and maintains district iPads, including managing iOS/iPadOS updates, application deployment via Mobile Device Management (MDM), and resolving hardware or operational issues.
• Website Management: Maintains, updates, and manages content for the district website, ensuring accurate information, proper layout, and accessibility.
• Analyzes, tests, and resolves malfunctions in computer systems, microprocessors, network terminals, printers, modems, and data communications hardware/software.
• Performs hardware and software maintenance, minor repairs, setup, and department workstation configurations.
• Maintains an up-to-date inventory of computer equipment, Chromebooks, iPads, and replacement parts, documenting daily system issues.
• Researches, tests, and evaluates new technology, software, and hardware products.
• Ensures the security, integrity, and efficiency of school network systems.
• Consults with vendors regarding repairs and replacement parts.
• Attaches cabling and coordinates with technicians/electricians for hardware installations.

Full Performance, Knowledge, Skills, Abilities And Personal Characteristics

Good knowledge of micro-computer and network product technology, peripheral equipment, and logical operations of data communication devices; working knowledge of Chromebook hardware repairs and ChromeOS management; working knowledge of iPad hardware, iOS/iPadOS troubleshooting, and basic Mobile Device Management (MDM); working knowledge of basic website design/management principles and content updates; working knowledge of data processing methodology, techniques, and documentation of data security; ability to detect, troubleshoot, and resolve severe micro-computer and network breakdowns; ability to maintain accurate inventory and system records; ability to conduct user workshops and provide technical support; ability to establish and maintain effective professional relationships with staff and vendors; initiative; patience; dependability; good motor skills; physical condition commensurate with the demands of the position.

Special Requirement For Appointment In School Districts And Boces

Per Chapter 180 of the Laws of 2000, and by Regulations of the Commissioner of Education, to be employed in a position designated by a school district or BOCES as involving direct contact with students, a clearance for employment from the State Education Department is required.

FLSA:

Non-exempt

The Fairport Central School District is proud to be an equal opportunity employer. The District is committed to achieving a more diverse workforce. Candidates of diverse backgrounds and experience are strongly encouraged to apply.