MH Bilingual Customer Service Rep

FirstBank; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobvite, Inc. in Knoxville, TN, seeks a customer-focused loan servicing support specialist. The role provides knowledge of loan servicing, operations, and collections within the manufactured housing industry and emphasizes bilingual Spanish communication.

You will answer calls, take payments, handle correspondence, and assist multiple departments within the Loan Servicing Team, requiring excellent organization and MS Office proficiency.

Qualifications

• High School Diploma or GED
• Some College preferred
• Bilingual in Spanish - required
• Proficient with MS Office (Excel and Word)
• Excellent organizational skills
• Excelling communication skills - both oral and written
• Collection knowledge a plus
• Manufactured housing knowledge a plus

Responsibilities

• Provide excellent customer service
• Answer customer calls/inquiries
• Take payments over the phone
• Handle customer/client correspondence and all information requests
• Support various departments within Loan Servicing Team
• Assist with Loan Research
• Review and submit Loan Maintenance Requests
• Other duties as assigned

Skills

Excellent communication

Organizational skills

Customer service

MS Office proficiency

Education

High School Diploma or GED

Some College

Tools

Excel

Word

Job description

Position Summary

This position provides opportunity to gain knowledge regarding Loan Servicing, Operations, and Collections aspect of the Manufacture Housing Industry.

Essential Duties & Responsibilities:

• Provide excellent customer service
• Answer customer calls/inquiries
• Take payments over the phone
• Handle customer/client correspondence and all information requests
• Support various departments within Loan Servicing Team
• Assist with Loan Research
• Review and submit Loan Maintenance Requests
• Other duties as assigned

Qualifications:

• High School Diploma or GED
• Some College preferred
• Bilingual in Spanish - required
• Proficient with MS Office (Excel and Word)
• Excellent organizational skills
• Excelling communication skills - both oral and written
• Collection knowledge a plus
• Manufactured housing knowledge a plus