MH Bilingual Customer Service Rep

FirstBank; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

FirstBank in Knoxville, TN is seeking a Loan Servicing Assistant to gain knowledge across Loan Servicing, Operations and Collections within the Manufactured Housing Industry.

You will answer customer calls, take payments over the phone, manage correspondence, support the Loan Servicing Team, assist with loan research, and submit maintenance requests. Bilingual Spanish is required; excellent communication and MS Office skills are essential.

Qualifications

• High School Diploma or GED.
• Some College preferred.
• Bilingual in Spanish - required.
• Proficient with MS Office (Excel and Word).
• Excellent organizational skills.
• Excelling communication skills - both oral and written.
• Collection knowledge a plus.
• Manufactured housing knowledge a plus.

Responsibilities

• Provide excellent customer service.
• Answer customer calls/inquiries.
• Take payments over the phone.
• Handle customer/client correspondence and all information requests.
• Support various departments within Loan Servicing Team.
• Assist with Loan Research.
• Review and submit Loan Maintenance Requests.
• Other duties as assigned.

Skills

Bilingual in Spanish - required

Excellent organizational skills

Excelling communication skills - both?

Collection knowledge a plus

Manufactured housing knowledge a plus

Education

High School Diploma or GED

Some College preferred

Tools

MS Office (Excel and Word)

Job description

Position Summary

This position provides opportunity to gain knowledge regarding Loan Servicing, Operations, and Collections aspect of the Manufacture Housing Industry.

• Answer customer calls/inquiries
• Take payments over the phone
• Handle customer/client correspondence and all information requests
• Support various departments within Loan Servicing Team
• Assist with Loan Research
• Review and submit Loan Maintenance Requests
• Other duties as assigned

Description

Position at FirstBank

Position Summary

This position provides opportunity to gain knowledge regarding Loan Servicing, Operations, and Collections aspect of the Manufacture Housing Industry.

Essential Duties & Responsibilities

• Provide excellent customer service
• Answer customer calls/inquiries
• Take payments over the phone
• Handle customer/client correspondence and all information requests
• Support various departments within Loan Servicing Team
• Assist with Loan Research
• Review and submit Loan Maintenance Requests
• Other duties as assigned

Qualifications

• High School Diploma or GED
• Some College preferred
• Bilingual in Spanish - required
• Proficient with MS Office (Excel and Word)
• Excellent organizational skills
• Excelling communication skills - both oral and written
• Collection knowledge a plus
• Manufactured housing knowledge a plus

FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.