MGR, RESIDENT REGIONAL

Compass Group USA; Chesterfield (MO); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Flexible Spending Accounts

Job summary

Compass Group USA, through its ESFM division, seeks a Resident Regional Manager to oversee multiple clinical pharmaceutical accounts and ensure service quality. You will manage client relations, budgets, and regional performance to meet financial goals across sites.

The role requires strong leadership, budgeting, and contract administration capabilities, with emphasis on GMP alignment and proactive account stewardship.

Qualifications

• Five+ years supervisory experience with high customer/client contact.
• Experience managing multiple accounts.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Proficiency with Windows-based office software including Word, Excel, PowerPoint and Outlook.

Responsibilities

• Develops financial forecasts and balance programs and resources for multiple clinical engineering accounts within the region.
• Develops a business plan and budget for the region.
• Responsible for attainment of financial goals for the region.
• Reviews and analyzes financial statements, weekly operating reports, and other financial results.
• Project Management and ensures client SOW is adhered to and executed.
• Actively involved with sales survey pricing of business.
• Monitors future contract financial reviews and updates.
• Responsible for productivity and staffing that is appropriate to the regional and divisional goals.
• Ensures GMP program is executed in alignment with Pfizer and Compass Quality programs.
• Monitors period analysis and initiate action plans as necessary.
• Maintains and supports client satisfaction at a level that ensures account retention.
• Maintains an active stewardship program at multiple levels within the region.
• Administers required client/customer surveys and responds in a timely and effective manner.

Skills

Supervisory experience

Account management

Communication skills

Multitasking & prioritization

MS Office proficiency

Education

Bachelor's degree

Tools

Microsoft Office

Job description

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Other Forms of Compensation: 25% confirm with Steven

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

Working as a Resident Regional Manager, you are responsible formultiple clinical Pharmaceutical accounts. You are responsible for managing client relations, along with ensuring that all services offered to the customers are of superior quality.

Essential Duties and Responsibilities:

• Develops financial forecasts and balance programs and resources for multiple clinicalengineering accounts within the region.
• Develops a business plan and budget for the region.
• Responsible for attainment of financial goals for the region.
• Reviews and analyzes financial statements, weekly operating reports, and otherfinancial results.
• Project Management and ensures client SOW is adhered to and executed
• Actively involved with sales survey pricing of business.
• Monitors future contract financial reviews and updates.
• Responsible for productivity and staffing that is appropriate to the regional anddivisional goals.
• Ensures GMP program is executed in alingment with Pfizer and Compass Qualityprograms
• Monitors period analysis and initiate action plans as necessary.
• Maintains and supports client satisfaction at a level that ensures account retention.
• Maintains an active stewardship program at multiple levels within the region.
• Administers required client/customer surveys (and other feedback instruments) andresponds in a timely and effective manner.
• Promotes client awareness of program alternatives and the availability of corporateresources.
• Monitors and ensures compliance with the provisions of client contracts.
• Assists in customizing programs to meet each account's unique needs as required.
• Performs other duties as assigned.

Short Description

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Five+ years supervisory experience with high customer/client contact required.
• Experience managing multiple accounts.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing environment.
• Exhibit initiative, responsibility, flexibility, and leadership
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient in the use of Windows based office software including but not limited to
• Microsoft Office, Word, Excel, PowerPoint and Outlook.

Education and Experience:

• Bachelor's Degree or equivalent work experience required.
• Language Skills: Ability to read and interpret documents such as safety rules, operating andmaintenance instructions, and procedure manuals.
• Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and
• divide the 10’s and 100’s. Ability to perform these operations using units of American moneyand weight measurement, volume, and distance.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but
• uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to performthe essential functions.
• Position requires bending, stooping, reaching up, and lifting to 50 pounds; and theability to walk or stand for prolonged periods.
• Agreement to wear the required PPE during shifts - including the use of a respirator
• when necessary - to protect against exposure to chemicals and ensure the maintenanceof quality-controlled environments.
• Please note that the following are not allowed due to hygiene / PPE requirements:
• beards (due to respirator fit); makeup, jewelry, and cell phone use or earbuds / headphones (while on shift).

Associates at ESFM are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.