MGR, RESIDENT REGIONAL

ESFM® USA; Chesterfield (MO); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

ESFM in Chesterfield, Missouri is seeking a Resident Regional Manager to oversee multiple clinical pharmaceutical accounts. You will manage client relations and ensure services meet quality standards across sites, while aligning with GMP programs.

The role requires 5+ years of supervisory experience, budgeting, forecasting, and strong leadership. You will develop regional plans, monitor financials, and drive client satisfaction to sustain long-term partnerships.

Qualifications

• Five+ years of supervisory experience with high customer contact.
• Experience managing multiple accounts.
• Budgeting, forecasting, sales experience preferred.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing environment.
• Exhibit initiative, responsibility, flexibility, and leadership
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient in Windows based office software including but not limited to
• Microsoft Office, Word, Excel, PowerPoint and Outlook.

Responsibilities

• Develops financial forecasts and balance programs and resources for multiple clinical engineering accounts within the region.
• Develops a business plan and budget for the region.
• Responsible for attainment of financial goals for the region.
• Reviews and analyzes financial statements, weekly operating reports, and other financial results.
• Project Management and ensures client SOW is adhered to and executed
• Actively involved with sales survey pricing of business.
• Monitors future contract financial reviews and updates.
• Responsible for productivity and staffing that is appropriate to the regional and divisional goals.
• Maintains GMP program in alignment with Pfizer and Compass Quality programs.
• Monitors period analysis and initiate action plans as necessary.
• Maintains and supports client satisfaction at a level that ensures account retention.
• Maintains an active stewardship program at multiple levels within the region.
• Administers required client/customer surveys and responds in a timely and effective manner.
• Promotes client awareness of program alternatives and the availability of corporate resources.
• Monitors and ensures compliance with the provisions of client contracts.
• Assists in customizing programs to meet each account's unique needs as required.
• Performs other duties as assigned.

Skills

Supervisory experience

Budgeting

Forecasting

Sales experience

Communication

Multi-tasking

Organization

Leadership

Contract administration

Office software proficiency

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office

Word

Excel

PowerPoint

Outlook

Job description

17

ESFM

Salary: 115000 - 125000

Pay Grade: 17

Other Forms of Compensation: 25% confirm with Steven

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

Working as a Resident Regional Manager, you are responsible for multiple clinical Pharmaceutical accounts. You are responsible for managing client relations, along with ensuring that all services offered to the customers are of superior quality.

Essential Duties and Responsibilities

• Develops financial forecasts and balance programs and resources for multiple clinical engineering accounts within the region.
• Develops a business plan and budget for the region.
• Responsible for attainment of financial goals for the region.
• Reviews and analyzes financial statements, weekly operating reports, and other financial results.
• Project Management and ensures client SOW is adhered to and executed
• Actively involved with sales survey pricing of business.
• Monitors future contract financial reviews and updates.
• Responsible for productivity and staffing that is appropriate to the regional and divisional goals.
• Ensures GMP program is executed in alingment with Pfizer and Compass Quality programs
• Monitors period analysis and initiate action plans as necessary.
• Maintains and supports client satisfaction at a level that ensures account retention.
• Maintains an active stewardship program at multiple levels within the region.
• Administers required client/customer surveys (and other feedback instruments) and responds in a timely and effective manner.
• Promotes client awareness of program alternatives and the availability of corporate resources.
• Monitors and ensures compliance with the provisions of client contracts.
• Assists in customizing programs to meet each account's unique needs as required.
• Performs other duties as assigned.

Short Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• Five+ years supervisory experience with high customer/client contact required.
• Experience managing multiple accounts.
• Budgeting, forecasting, sales experience preferred.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing environment.
• Exhibit initiative, responsibility, flexibility, and leadership
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient in the use of Windows based office software including but not limited to
• Microsoft Office, Word, Excel, PowerPoint and Outlook.

Education and Experience

• Bachelor's Degree or equivalent work experience required.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and
• divide the 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but
• uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Position requires bending, stooping, reaching up, and lifting to 50 pounds; and the ability to walk or stand for prolonged periods.
• Agreement to wear the required PPE during shifts - including the use of a respirator when necessary - to protect against exposure to chemicals and ensure the maintenance of quality-controlled environments.
• Please note that the following are not allowed due to hygiene / PPE requirements:
• beards (due to respirator fit); makeup, jewelry, and cell phone use or earbuds / headphones (while on shift).
• The ability to be flexible

ESFM is a member of Compass Group USA

Associates At ESFM Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

Req ID:1582264

ESFM

Julia Lari