Mgr., Leasing - CLC ($81,800.00 - $119,100.00)

Irvine Company; Santa Clara (CA); Sur place; USD 82 000 - 119 000; Plein temps

Avantages offerts par ce poste

Paid time off

401(k) matching

Health benefits

Résumé du poste

Irvine Company Apartment Communities seeks a Leasing Manager to lead the leasing function, drive occupancy targets, and coach the leasing team in a service-focused culture for its Santa Clara apartments portfolio.

The role requires strong selling and communication skills, market knowledge, and the ability to schedule weekends/evenings as needed, with a comprehensive benefits package for full-time staff.

Qualifications

• Two years experience in sales environment.
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus
• Schedule may require work on weekends, holidays and evenings

Responsabilités

• Leads the leasing function to achieve occupancy and availability goals for the apartments division.
• Coaches the leasing process and develops direct reports to create a culture of excellence.
• Promotes a positive working environment that encourages collaboration and a seamless customer experience.
• Demonstrates selling and rapport-building skills with prospects and communicates benefits.
• Uses a consultative selling approach to evaluate customer needs.
• Maintains in-depth knowledge of market aspects and trends.
• Develops and executes plans to exceed key performance indicators.
• Monitors call queues and adjusts schedules to meet Abandon Call Rate and Service Level goals.
• Attends QA inbound call calibrations and completes weekly call coaching with staff.
• Assists with addressing and resolving customer escalations and provides timely performance reports.

Connaissances

Communication skills

English proficiency

Sales experience

Description du poste

Select how often (in days) to receive an alert:

Mgr., Leasing - CLC ($81,800.00 - $119,100.00)

Date: Oct 16, 2026

Property: SC GATEWAY (2145)

Location: Santa Clara, CA, 95054

Division: Apartments - On-Site (Apt OnSite)

Position Summary:

The leasing manager is responsible for leading the leasing function to achieve and/or exceed occupancy and availability goals for the apartments division, including coaching the leasing process

• Creates a service focused culture for customers and employees leading by example and ensuring a proactive approach is adopted for all key customer touch points.
• Leads, coaches and develops direct reports to create a culture of excellence and continuous learning.
• Promotes a positive working environment that encourages collaboration, teamwork and a seamless customer experience.
• Demonstrates excellent selling and rapport-building skills by leading through example with all prospect communications.
• Uses a consultative selling approach to evaluate customer needs while communicating relevant benefits.
• Maintains accurate and in-depth knowledge of all aspects of the market.
• Strategically develops and executes plans to exceed key performance indicators.
• Ensures Abandon Call Rate and Service Level goals are achieved by utilizing RingCentral to monitor all call queues and adjust schedules as needed.
• Attend Quality Assurance inbound call and ILS calibrations.
• Complete call coaching weekly with Leasing Consultant.
• Assists with addressing and resolving customer escalations.
• Provides required performance reports timely

Minimum Qualifications / Other Expectations:

Education:

Experience:

• Two years experience in sales environment

Knowledge, Skills and Abilities:

• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus
• Work is supervised based on achievement of tasks, goals and assigned projects. Work is reviewed for good use of judgment as well as overall quantity, quality and efficiency.
• Schedule may require work on weekends, holidays and evenings

Compensation:

Base Pay Range:$81,800.00 -$119,100.00

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us: Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley. With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience. We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.