Mgr HR Operations

CME Group; Chicago (IL); On-site; USD 104,000 - 173,000; Full time

Job summary

CME Group in Chicago, USA is seeking an HR Operations Manager to lead US HR Operations and the AskHR service model. You will guide a dedicated team, ensure data integrity in Workday, and drive a high-quality employee experience across the organization.

You will bridge HR technology and operational excellence, manage regulatory compliance, and champion AI-enabled process improvements, change management, and scalable workflows that support CME's global workforce.

Qualifications

• 8+ years in HR operations with at least 2 years in a management role.
• Bachelor's degree in Human Resources, Business Administration, or related field.
• Deep Workday expertise across HR processes, data changes, and reporting.
• Innovative mindset with AI automation experience preferred.
• Change leadership experience during system integrations.

Responsibilities

• Lead US HR Operations team and drive performance
• Serve as Workday SME governing end-to-end HCM processes and data integrity
• Oversee AskHR delivery using analytics and CSAT to guide improvements
• Ensure responsive, efficient service with timely SLAs
• Collaborate with HR Technology on Workday enhancements and testing
• Drive change management during system/process transitions
• Communicate feedback and track escalations with leadership
• Design and oversee HR reporting to meet obligations

Skills

HR operations

Team leadership

Data management

Workday SME

Process improvement

Education

Bachelor's degree in HR/Business

Tools

Workday

Google Workspace

JIRA

ServiceNow

Job description

As the HR Operations Manager - USA at CME Group, you will serve as the strategic leader and operational expert driving our US HR Operations and AskHR service delivery model. In this critical role, you will lead a dedicated team to optimize HR processes, ensure impeccable data integrity within Workday, and champion a high-quality employee experience. By bridging HR technology with operational excellence, you will play a pivotal role in streamlining global processes, ensuring regulatory compliance, and integrating innovative solutions - including change management strategies and AI automation to elevate how HR serves our workforce.

What You'll Get:

• A supportive environment fostering career progression, continuous learning, and an inclusive culture.

• Broad exposure to CME's diverse products, asset classes, and cross-functional teams.

• A competitive salary and comprehensive benefits package.

• Explore our full range of benefits

What You'll Do:

• Lead the day-to-day activities and professional development of the US HR Operations team, fostering a culture of high performance and continuous improvement.

• Served as primary Workday SME governing end-to-end HCM business processes, supervisory organization structures, and data validation rules to ensure 100% data integrity across downstream integrations.

• Oversee the AskHR service delivery model by utilizing service analytics, CSAT (Customer Satisfaction) metrics, and regular reporting to identify trends and implement strategic service improvements.

• Maintain a strong commitment to responsiveness, efficiency, and timely SLA delivery, ensuring a high-quality, supportive experience for all employees.

• Act as the Workday Subject Matter Expert (SME), guaranteeing the execution, accuracy, and compliance of HR data that impacts Payroll and other downstream systems.

• Drive compliance and audit initiatives by managing complex inquiries from regulatory groups, government agencies, and internal/external auditors.

• Partner with the HR Technology team to optimize systems by participating in Workday enhancements, upgrades, testing efforts, and the deployment of global HR capabilities.

• Spearhead change management efforts during system and process transitions, helping to drive the successful adoption of scalable, redesigned workflows across the organization.

• Collaborate closely with HR Operations Leadership to communicate employee feedback, recurring issues, and team performance metrics, ensuring complex or escalated inquiries are tracked and resolved seamlessly

• Design, enhance, and oversee Workday reporting to fulfill HR reporting obligations with high quality and strategic purpose.

What You'll Bring:

• Experience: 8+ years of experience in HR operations, with at least 2 years in a management or supervisory role overseeing teams and complex data management.

• Education: Bachelor's degree in Human Resources, Business Administration, or a related field (preferred).

• System & Tech Proficiency: Deep expertise in Workday (all HR business processes, transacting data changes, and reporting), Google Workspace applications, and enterprise ticketing systems (e.g., JIRA, ServiceNow).

• Innovation & Automation: Strong preference for candidates with experience leveraging AI tools to automate and streamline HR processes.

• Change Leadership: Proven experience managing change and leading teams through system integrations and operational improvements.

• Core Competencies:

CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The pay range for this role is $103,500-$172,500. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual target bonus opportunity for all employees, as well as the opportunity to become an owner in the company through our broad-based equity program. Through our benefits program, we strive to offer flexibility, value and choice. From comprehensive health coverage, to a retirement package that includes both a 401(k) and an active pension plan, to highly competitive education reimbursement provisions, paid time off and a mental health benefit, CME Group offers a holistic benefits package for our team and their dependents.

CME Group: Where Futures are Made

CME Group is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone's perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.