Post-Trade Client Services & Risk Analyst

Financeroles; Chicago (IL); On-site; USD 58,000 - 96,000; Full time

Benefits offered by this job

Exposure to CME products

Career progression

Cross-functional collaboration

Competitive salary + benefits

Job summary

CME Group in Chicago is seeking a Post-Trade Client Services Analyst to assist with onboarding new clients and platforms, engage customers on initiatives, and maintain relationships while supporting day-to-day workflows.

You will collaborate with multiple groups, resolve issues, and contribute to process improvements, with a strong emphasis on communication and customer service across asset classes.

Qualifications

• Bachelor's degree in Business Administration or quantitative field.
• Team-oriented with ability to work independently.
• Strong written and verbal communication skills.
• Proficient in MS Office and Google Workspace.
• Strong analytical, quantitative and organizational skills.

Responsibilities

• Demonstrates mastery of CME Clearing infrastructure and ability to solve problems across all asset classes/initiatives
• Completes internal operational processes, particularly account set-ups and trade submission workflows
• Effectively solves client and operational issues, with assistance as necessary
• Supports CME Group's effort to develop innovative enhancements that improve our team and our customers' experience
• Suggests ideas to improve the customer experience and improve internal processes and generates a plan to implement the enhancement or idea
• Provides excellent customer service across all asset classes and initiatives
• Develops strong relationships with customers by providing clear/professional responses to client queries,
• Assisting with customer calls and/or in-person visits

Skills

Teamwork

Self-motivated

Independence

Communication

Analytical skills

Education

Bachelor's degree in Business Administration or Quantitative field

Tools

MS Office

Google Workspace

Job description

The Post-Trade Client Services Analyst assists with the on-boarding of new clients & platforms, engages customers on new initiatives, builds & maintains relationships & provides day to day support. The incumbent will successfully handle, escape operational & customer-related issues while demonstrating strong communication skills. The Analyst supports operational trade and end-of-day workflows, contributes to internal projects, and documents enhancement requests related to current operational processes.

What you'll get:

• Exposure to CME's vast number of products and asset classes.
• A supportive environment that promotes career progression.
• The opportunity to work with several functional groups across departments.
• Competitive salary & comprehensive benefits package.

What you’ll do:

• Demonstrates mastery of CME Clearing infrastructure and ability to solve problems across all asset classes/initiatives
• Completes internal operational processes, particularly account set-ups and trade submission workflows
• Effectively solves client and operational issues, with assistance as necessary
• Supports CME Group's effort to develop innovative enhancements that improve our team and our customers' experience
• Suggests ideas to improve the customer experience and improve internal processes and generates a plan to implement the enhancement or idea
• Provides excellent customer service across all asset classes and initiatives
• Develops strong relationships with customers by providing clear/professional responses to client queries,
• Assisting with customer calls and/or in-person visits

What you’ll need:

• Bachelors degree in Business Administration or Quantitative field
• Must work well in a team environment
• Self-motivated individual
• Capability to work independently with minimal supervision
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office and Google Workspace preferred
• Strong analytical, quantitative, and organizational skills

CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The pay range for this role is $57,600-$96,000. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual target bonus opportunity for all employees, as well as the opportunity to become an owner in the company through our broad-based equity program. Through our benefits program, we strive to offer flexibility, value and choice. From comprehensive health coverage, to a retirement package that includes both a 401(k) and an active pension plan, to highly competitive education reimbursement provisions, paid time off and a mental health benefit, CME Group offers a holistic benefits package for our team and their dependents.

CME Group: Where Futures are Made

CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.