Mgr,Clinical Qlty Improvement

The University of New Mexico; Albuquerque (NM); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition remission

Dependent education programs

Job summary

The University of New Mexico seeks a Mgr, Clinical Qlty Improvement to enhance primary care quality through complex data analysis. This role involves advising departmental leadership and collaborating with healthcare professionals to improve patient outcomes using advanced analytics.

The ideal candidate will have a Bachelor's degree, 5+ years of experience, and proficiency in Tableau, Excel, and other data tools. Comprehensive benefits include medical, dental, and tuition remission.

Qualifications

• Bachelor's degree with at least 5 years of relevant experience.
• Experience in healthcare administration is valuable.
• Proficient in data analysis and visualization tools.

Responsibilities

• Extracts and analyzes population health data to improve patient outcomes.
• Develops and presents health data utilizing data visualization tools.
• Forecasts impacts of system changes on business processes.

Skills

Critical thinking

Data analysis

Communication skills

Attention to detail

Proficiency in Tableau

Proficiency in Excel

Analytical reasoning

Customer service

Education

Bachelor's degree

Master’s degree in health administration, business administration, data science, or a related field

Tools

Tableau

Cerner

REDCap

SRSS

Power BI

Microsoft Office Suite

Job description

Mgr, Clinical Qlty Improvement

The University of New Mexico Health Science Center, Department of Family & Community Medicine, seeks to hire a highly motivated individual with a background in healthcare administration and an interest in advancing primary care quality improvement. The position will report to the Department Administrator and be responsible for advising and assisting the departmental Clinical Vice Chair, the Quality and Safety Officer, and other clinical and research faculty leaders with the development, preparation, interpretation, and monitoring of complex healthcare analyses, data projection, and reports used by clinical system management to advance value‑driven outcomes for patients.

Responsibilities include standardizing and cleaning data, building prediction models, modeling outcomes, and developing metrics for complex data analysis projects. The position will address data requirements, including quality and performance metrics for analytic reporting and operating areas, with expertise in specific data systems and/or analytical methodologies. Proficiency with a variety of tools (Cerner, REDCap, Tableau, Midas, Smartsheet, Microsoft products, etc.) will enable extraction of data, writing queries, developing programming logic, running of reports, manipulation of data, and analysis of datasets to meet the needs of the department.

Opportunities include defining, refining, and analyzing meaningful metrics that will improve health outcomes for patients in our family medicine clinics, enhance the financial well‑being of the department, and advance innovations and scholarship in primary care quality improvement. This position will also liaise with key community stakeholders in primary care across the state to promote opportunities to build a community of practice that enables sharing of knowledge and best practices as the department builds capacity for innovative statewide collaboration.

Essential Functions

• Extracts, analyzes, and interprets moderate‑to‑complex population health data using actionable analytics to improve patient outcomes for primary care clinicians.
• Performs analysis and modeling techniques on large clinical, financial, and operational datasets.
• Develops graphical presentations of health data to illustrate findings using data visualization tools and provide analytic guidance and technical support to analysts, managers, clinicians, and executives.
• Assists in the planning, implementation, and evaluation of health care for individuals and populations across the continuum of care through analytics solutions.
• Interprets data analysis and business intelligence tools such as Tableau, Excel, and SPSS to produce reports and perform meaningful quantitative or qualitative analyses addressing impactful business issues or questions via ad‑hoc and routine reporting.
• Utilizes methods from outside of healthcare; extracts and analyzes data broadly using traditional and non‑traditional databases.
• Forecasts the impact of system changes to establish targets and mitigate business risk, with a strong understanding of external pressures.
• Models and frames meaningful scenarios that impact critical business processes and decisions.
• Communicates and analyzes information or data on current and future best‑practice trends.
• Improves organizational performance through the application of innovative thinking to existing and emerging methods, processes, products, and services, and employs sound judgment in determining how deliverables will be deployed to produce a return on investment.
• Stays current with database and analytics technologies, methods, and standards, actively participates in professional forums, and ensures compliance with all applicable standards.
• Participates in educational opportunities, reads professional publications, maintains personal networks, and engages in professional organizations.
• Performs advanced data transformation for reporting and analyses and implements automated data processes.
• Independently develops programming to mine, analyze, and interpret data from databases commonly used in program planning and research.
• Collaborates with colleagues across UNMHSC to review, manipulate, and mine data related to the DFCM clinical platform.
• Prepares and assists in presenting strategic metrics.
• Serves as a proficient resource for designing and utilizing analytic solutions required for initiatives that provide value‑driven outcomes to patients.
• Prepares data analysis for scholarly quality improvement.
• Builds awareness of the New Mexico primary care context by engaging with statewide primary care practices.

Knowledge, Skills, and Abilities

• Strong critical thinking skills to predict the needs of clinical leaders and provide prescriptive direction.
• Knowledge and familiarity with tools such as Tableau, Excel, and SRSS to design and develop reporting analytics and visualizations.
• Knowledge and familiarity with Microsoft Office suite software (Word, Excel, PowerPoint, Outlook, Visio).
• Interpersonal and communication skills to work effectively with others.
• Ability to quickly demonstrate proficiency in new software tools, plus strong analytical reasoning and problem‑solving skills.
• Ability to document work and communicate progress to stakeholders.
• Ability to work with moderate supervision in a fast‑paced environment.
• Attention to detail and accuracy.
• Ability to work under tight deadlines in a highly dynamic environment, with strong analytic and problem‑solving skills and ability to interpret query analysis results.
• Ability to incorporate an equity lens into analysis.

This position requires strong customer service skills since the individual will interact directly with medical providers. Experience in a clinical operations setting is valuable for effectively researching and resolving billing process issues. Clear and concise writing skills are necessary to communicate daily by email, explain complex clinical documentation guidelines and rules, document meeting minutes, and analyze report data in writing. Intermediate skills with spreadsheet programs such as Excel are integral for tracking, interpreting, and analyzing data.

Minimum Qualifications

Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year‑for‑year basis.

Preferred Qualifications

• Master’s degree in health administration, business administration, data science, or a related field.
• Three years of healthcare experience.
• Experience as a medical practice professional with practical experience working in medical systems and platforms (Tableau, Cerner, REDCap).
• Experience with data manipulation tools such as Excel.
• Experience with Power BI for financial analysis.
• Experience with Lean Six Sigma.
• Experience listening to communities and building partnerships.

Benefits

This is a benefits eligible position. The University of New Mexico provides a comprehensive suite of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through tuition remission and dependent education programs. See the Benefits home page for more information.

Additional Information

As a condition of employment, eligible employees working greater than 0.25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions.

Background checks are required for all regular staff positions and may include criminal history, fingerprint screening, verification of education credentials, and verification of prior employment.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program.

Equal Opportunity Statement

The University of New Mexico is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

We are committed to hiring and retaining a diverse workforce.