Mgr Catering Sales

IHG Hotels & Resorts; Los Angeles (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Catering Sales Manager to drive revenue, secure new business, and nurture client relationships while ensuring flawless event execution. You will negotiate contracts, coordinate with banquet teams, manage CRM data, and present compelling proposals to diverse clients across corporate, social, and association sectors.

This role focuses on maximizing profitability through strategic sales initiatives and excellent guest satisfaction, with on-site leadership during

Responsibilities

• Develop and grow a diverse client base (corporate, social, associations, and group business) through proactive sales efforts, including prospecting, qualifying, and closing new business opportunities.
• Respond to inquiries promptly and prepare customized proposals in accordance with departmental guidelines.
• Negotiate catering contracts, meeting space, and hotel services within approved parameters; prepare and review contracts, Banquet Event Orders (BEOs), and banquet checks with accuracy.
• Maintain detailed and up-to-date client information in CRM systems; generate monthly reports, forecasts, and performance insights for assigned segments.
• Collaborate closely with internal departments to ensure all sales agreements are executed effectively; communicate event details and updates as needed to support operational success.
• Guide clients through menu planning, event details, and logistics, coordinating closely with the Banquet team on food & beverage, setup, and décor.
• Conduct site tours, familiarization events, and off-site presentations to showcase the property and drive new business; represent the hotel at industry events and trade shows.
• Oversee event execution, including pre-event inspections of function spaces to ensure all setups align with client expectations and hotel standards.
• Serve as the primary on-site contact during events, delivering high-touch client experience and resolving any issues in real time.
• Monitor all phases of events (setup, execution, refresh, and breakdown) to ensure adherence to timelines, service standards, and operational procedures.
• Conduct post-event follow-up to assess satisfaction, address feedback, and secure repeat and referral business.
• Support departmental initiatives including sales action plans, annual budgeting, and strategic planning as needed.
• Foster a collaborative, team-oriented environment through strong communication and coordination across all hotel departments.

Job description

Do you see yourself as a Catering Sales Manager? What's your passion?

At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Summary of Role:

As a Catering Sales Manager, you will drive revenue through proactive sales efforts, secure new business, and maintain strong existing client relationships while ensuring exceptional execution of all events. This role is responsible for maximizing hotel profitability through strategic sales initiatives, contract negotiation, and seamless event delivery all while maintaining high levels of guest satisfaction.

Key Responsibilities:

• Develop and grow a diverse client base (corporate, social, associations, and group business) through proactive sales efforts, including prospecting, qualifying, and closing new business opportunities.
• Respond to inquiries promptly and prepare customized proposals in accordance with departmental guidelines.
• Negotiate catering contracts, meeting space, and hotel services within approved parameters; prepare and review contracts, Banquet Event Orders (BEOs), and banquet checks with accuracy.
• Maintain detailed and up-to-date client information in CRM systems; generate monthly reports, forecasts, and performance insights for assigned segments.
• Collaborate closely with internal departments to ensure all sales agreements are executed effectively; communicate event details and updates as needed to support operational success.
• Guide clients through menu planning, event details, and logistics, coordinating closely with the Banquet team on food & beverage, setup, and décor.
• Conduct site tours, familiarization events, and off-site presentations to showcase the property and drive new business; represent the hotel at industry events and trade shows.
• Oversee event execution, including pre-event inspections of function spaces to ensure all setups align with client expectations and hotel standards.
• Serve as the primary on-site contact during events, delivering high-touch client experience and resolving any issues in real time.
• Monitor all phases of events (setup, execution, refresh, and breakdown) to ensure adherence to timelines, service standards, and operational procedures.
• Conduct post-event follow-up to assess satisfaction, address feedback, and secure repeat and referral business.
• Support departmental initiatives including sales action plans, annual budgeting, and strategic planning as needed.
• Foster a collaborative, team-oriented environment through strong communication and coordination across all hotel departments.

Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Bring your story, to inspire new ones.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.