Mgr Applications Training

UMass Memorial Medical Group; Worcester (MA); On-site; USD 99,000 - 178,000; Full time

Benefits offered by this job

Signing bonus potential

Job summary

UMass Memorial Health in Worcester is seeking a Manager IS Applications Training to lead the Epic training team across ambulatory and inpatient settings. You will oversee curriculum development, delivery and training environments, coordinating schedules and onboarding new caregivers.

The role requires five years of healthcare IT training experience, Epic certifications, and strong leadership, communication and project management skills.

Qualifications

• Five years of healthcare IT or adult learning experience including two years in training module development.
• Experience coaching or leading trainers and strong leadership abilities.
• Expertise in adult learning theory and instructional design.
• Strong facilitation, writing, communication and project management skills.
• Excellent stand-up presentation skills and collaboration with clinical staff.
• Proficiency with learning tools such as Workday and Captivate.
• Ability to interact with physicians, staff and system leadership.

Responsibilities

• Lead and manage IS Applications Training team to execute training strategy.
• Develop, deploy and maintain Epic training curriculum and environments.
• Coordinate training schedules and onboarding for new caregivers in ambulatory and inpatient settings.
• Collaborate with operations to identify training enhancements and workflow changes.
• Oversee LMS deployment and ensure training attendance and quality.
• Build and maintain master training environments and training data.
• Hire, onboard and evaluate training staff; provide coaching and development.
• Communicate training requirements to leadership and drive continuous improvement.

Skills

Healthcare IT training

Adult learning

Curriculum development

Leadership

Facilitation

Project management

Communication

Education

Bachelor's degree

Epic certifications

Tools

Workday

Captivate

Job description

Exemption Status: Exempt

Hiring Range: $98,862.40 - $177,944.00 (based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

• Monday through Friday
• Scheduled Hours: 0800
• Shift: 1 - Day Shift, 8 Hours (United States of America)
• Hours: 40
• Cost Center: 99940 - 5946 Training OCM

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Manager IS Applications Training is responsible for leading the Applications training team. This includes management, development and delivery of all Epic training curriculum and training environments across the organization. Assists with coordination of training schedules and access, as well as the management of new caregiver training in the ambulatory and inpatient environments. Partners with operational leaders to identify, manage and schedule ongoing training enhancements and associated workflow modifications.

I. Major Responsibilities

1. Works closely with Director of IS Applications Training to develop and support the training team's vision and strategy.
2. Manages trainers who design, develop, deploy and maintain the Epic training curriculum.
3. Advocates for integration of operational workflow into the training development plan where possible.
4. Periodically conducts analyses to identify learning needs for caregivers.
5. Manages training deployment via the Learning Management Systems (LMS)
6. Oversees the build and maintenance of Epic Master training environment(s), including creation and maintenance of clinically appropriate training data and associated Master Training (MST) environment build.
7. Collaborates with Application teams to ensure training environment is kept current.
8. Works with operational leadership to ensure appropriate training attendance.
9. Manages the hiring and onboarding of new hires.
10. Maintains responsibility for the quality of all delivered training and training curriculum.
11. Maintains open communication with the Director of IS Applications Training, in addition to appropriate organizational leadership, regarding training requirements and concerns.
12. Performs random audits of training sessions for compliance and consistency with established standards.
13. Reviews application upgrade documentation and works with principal trainers to update training curriculum and associated training material.
14. Manages assigned personnel including scheduling, orientation, and training.
15. Completes performance evaluations, analyzing the effectiveness of trainers, techniques, programs, and provide recommendations for improvement.
16. Provides effective direction, guidance, and leadership of the staff, fostering effective teamwork, motivation and alignment with system-wide initiatives.
17. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.

II. Position Qualifications

License/Certification/Education

Required:

1. 1. Bachelor's degree in related field or commensurate experience in adult learning and training.
2. 2. Current Epic certifications or ability to achieve.

Preferred:

1. 1. -

Experience/Skills

Required:

1. 1. Five (5) years of progressive healthcare IT or adult equivalent teaching/education experience including two (2) years of experience in training module development with an emphasis on computer/web-based and multimedia design.
2. 2. Experience managing, coaching, or mentoring trainers with demonstrated leadership abilities.
3. 3. Extensive knowledge of adult learning theory, instructional systems design, and other training methodology/concepts
4. 4. Strong facilitation skills.
5. 5. Strong writing, communication and project management skills.
6. 6. Excellent stand‑up presentation skills.
7. 7. Proficient with a variety of learning development tools (Workday, Captivate, etc.)
8. 8. Excellent interpersonal skills with the ability to interact with physicians, employees and system leadership.
9. 9. Self-directed with an ability to set priorities and oversee multiple projects/activitie

Preferred

1. 1. -