Mgr Applications Training

UMass Memorial Health; Worcester (MA); On-site; USD 99,000 - 178,000; Full time

Benefits offered by this job

Signing bonus possible

Job summary

UMass Memorial Health is seeking a Manager IS Applications Training to lead a team responsible for Epic training curriculum across the organization. You will mentor trainers, coordinate schedules, and partner with clinical and IT leaders to align training with current workflows.

The role requires 5+ years in healthcare IT or education, Epic certifications, and strong facilitation, communication, and project management skills. A Bachelor's degree is required.

Qualifications

• Bachelor’s degree in related field or commensurate experience in adult learning and training.
• Current Epic certifications or ability to achieve.
• Five (5) years of progressive healthcare IT or adult equivalent teaching/education experience including two (2) years of experience in training module development with an emphasis on computer/web-based and multimedia design.
• Experience managing, coaching, or mentoring trainers with demonstrated leadership abilities.
• Extensive knowledge of adult learning theory, instructional systems design, and other training methodology/concepts.
• Strong facilitation skills.
• Strong writing, communication and project management skills.
• Excellent stand-up presentation skills.
• Proficient with a variety of learning development tools (Workday, Captivate, etc.)
• Excellent interpersonal skills with the ability to interact with physicians, employees and system leadership.

Responsibilities

• Develop and support the training team’s vision and strategy.
• Manages trainers who design, develop, deploy and maintain the Epic training curriculum.
• Advocates for integration of operational workflow into the training development plan where possible.
• Periodically conducts analyses to identify learning needs for caregivers.
• Manages training deployment via the Learning Management Systems (LMS)
• Oversees the build and maintenance of Epic Master training environment(s).
• Collaborates with Application teams to ensure training environment is kept current.
• Works with operational leadership to ensure appropriate training attendance.
• Manages the hiring and onboarding of new hires.
• Maintains responsibility for the quality of all delivered training and training curriculum.
• Maintains open communication with the Director of IS Applications Training, regarding training requirements.
• Performs random audits of training sessions for compliance and consistency with established standards.
• Reviews application upgrade documentation and updates training curriculum.
• Manages assigned personnel including scheduling, orientation, and training.
• Completes performance evaluations and provides improvement recommendations.
• Provides direction and leadership of staff to align with system-wide initiatives.
• Participates in performance improvement initiatives and quality improvement in daily operations.

Skills

Healthcare IT experience

Training module development

Leadership coaching

Adult learning theory

Facilitation

Written communication

Project management

Workday

Captivate

Microsoft Office

Education

Bachelor’s degree in related field

Epic certifications or ability to achieve

Tools

Workday

Captivate

PowerPoint

Job description

Exemption Status:

Exempt

Hiring Range:

$98,862.40 - $177,944.00

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

0800

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5946 Training OCM

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Manager IS Applications Training is responsible for leading the Applications training team. This includes management, development and delivery of all Epic training curriculum and training environments across the organization. Assists with coordination of training schedules and access, as well as the management of new caregiver training in the ambulatory and inpatient environments. Partners with operational leaders to identify, manage and schedule ongoing training enhancements and associated workflow modifications.

I. Major Responsibilities

• Works closely with Director of IS Applications Training to develop and support the training team’s vision and strategy.
• Manages trainers who design, develop, deploy and maintain the Epic training curriculum.
• Advocates for integration of operational workflow into the training development plan where possible.
• Periodically conducts analyses to identify learning needs for caregivers.
• Manages training deployment via the Learning Management Systems (LMS)
• Oversees the build and maintenance of Epic Master training environment(s), including creation and maintenance of clinically appropriate training data and associated Master Training (MST) environment build.
• Collaborates with Application teams to ensure training environment is kept current.
• Works with operational leadership to ensure appropriate training attendance.
• Manages the hiring and onboarding of new hires.
• Maintains responsibility for the quality of all delivered training and training curriculum.
• Maintains open communication with the Director of IS Applications Training, in addition to appropriate organizational leadership, regarding training requirements and concerns.
• Performs random audits of training sessions for compliance and consistency with established standards.
• Reviews application upgrade documentation and works with principal trainers to update training curriculum and associated training material.
• Manages assigned personnel including scheduling, orientation, and training.
• Completes performance evaluations, analyzing the effectiveness of trainers, techniques, programs, and provide recommendations for improvement.
• Provides effective direction, guidance, and leadership of the staff, fostering effective teamwork, motivation and alignment with system-wide initiatives.
• Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.

License/Certification/Education:

II. Position Qualifications:

Required:

• Bachelor’s degree in related field or commensurate experience in adult learning and training.
• Current Epic certifications or ability to achieve.

Preferred:

• -

Experience/Skills:

Required:

• Five (5) years of progressive healthcare IT or adult equivalent teaching/education experience including two (2) years of experience in training module development with an emphasis on computer/web-based and multimedia design.
• Experience managing, coaching, or mentoring trainers with demonstrated leadership abilities.
• Extensive knowledge of adult learning theory, instructional systems design, and other training methodology/concepts
• Strong facilitation skills.
• Strong writing, communication and project management skills.
• Excellent stand-up presentation skills.
• Proficient with a variety of learning development tools (Workday, Captivate, etc.)
• Excellent interpersonal skills with the ability to interact with physicians, employees and system leadership.
• Self-directed with an ability to set priorities and oversee multiple projects/activities simultaneously.
• Proficiency in Microsoft applications, including Word, Excel and PowerPoint.

Preferred:

• -

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.