Mgr Applications Training

C999 UMass Memorial Health Care, Inc.; Worcester (MA); On-site; USD 99,000 - 178,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health seeks a Manager IS Applications Training to oversee Epic training curriculum across the organization, managing the Epic training environment and LMS deployments. You will lead a team of trainers, ensure alignment with clinical workflows, and drive ongoing improvements to training delivery.

The role emphasizes collaboration with operational leaders, scheduling, onboarding new hires, and maintaining high training quality to support patient care and system-wide initiatives.

Qualifications

• Five years of healthcare IT or related teaching/education experience.
• Two years in training module development with computer/web-based design.
• Experience coaching trainers and leading teams.

Responsibilities

• Lead the IS Applications Training team and its curriculum.
• Manage trainers who design, deploy, and maintain Epic training.
• Coordinate training schedules and onboarding for new hires.
• Integrate operational workflow into training development where possible.
• Ensure training quality and compliance with standards.

Skills

Healthcare IT teaching

Training module development

Adult learning theory

Multimedia design

Presentation skills

Education

Bachelor's degree

Epic certifications

Tools

Workday

Captivate

Job description

Exemption Status: Exempt Hiring Range: $98,862.40 - $177,944.00 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details: Monday through Friday Scheduled Hours: 0800 Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 99940 - 5946 Training OCM

This position may have a signing bonus available.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Manager IS Applications Training

The Manager IS Applications Training is responsible for leading the Applications training team. This includes management, development and delivery of all Epic training curriculum and training environments across the organization.

Assists with coordination of training schedules and access, as well as the management of new caregiver training in the ambulatory and inpatient environments. Partners with operational leaders to identify, manage and schedule ongoing training enhancements and associated workflow modifications.

Major Responsibilities

1. Works closely with Director of IS Applications Training to develop and support the training team’s vision and strategy.
2. Manages trainers who design, develop, deploy and maintain the Epic training curriculum.
3. Advocates for integration of operational workflow into the training development plan where possible.
4. Periodically conducts analyses to identify learning needs for caregivers.
5. Manages training deployment via the Learning Management Systems (LMS)
6. Oversees the build and maintenance of Epic Master training environment(s), including creation and maintenance of clinically appropriate training data and associated Master Training (MST) environment build.
7. Collaborates with Application teams to ensure training environment is kept current.
8. Works with operational leadership to ensure appropriate training attendance.
9. Manages the hiring and onboarding of new hires.
10. Maintains responsibility for the quality of all delivered training and training curriculum.
11. Maintains open communication with the Director of IS Applications Training, in addition to appropriate organizational leadership, regarding training requirements and concerns.
12. Performs random audits of training sessions for compliance and consistency with established standards.
13. Reviews application upgrade documentation and works with principal trainers to update training curriculum and associated training material.
14. Manages assigned personnel including scheduling, orientation, and training.
15. Completes performance evaluations, analyzing the effectiveness of trainers, techniques, programs, and provide recommendations for improvement.
16. Provides effective direction, guidance, and leadership of the staff, fostering effective teamwork, motivation and alignment with system-wide initiatives.
17. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.

Position Qualifications

License/Certification/Education

Required:

1. Bachelor’s degree in related field or commensurate experience in adult learning and training.
2. Current Epic certifications or ability to achieve.

Preferred:

1. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Experience/Skills

1. Five (5) years of progressive healthcare IT or adult equivalent teaching/education experience including two (2) years of experience in training module development with an emphasis on computer/web-based and multimedia design.
2. Experience managing, coaching, or mentoring trainers with demonstrated leadership abilities.
3. Extensive knowledge of adult learning theory, instructional systems design, and other training methodology/concepts
4. Strong facilitation skills.
5. Strong writing, communication and project management skills.
6. Excellent stand-up presentation skills.
7. Proficient with a variety of learning development tools (Workday, Captivate, etc.)
8. Excellent interpersonal skills with the ability to interact with physicians, employees and system leadership.
9. Self-directed with an ability to set priorities and oversee multiple projects/activities simultaneously.
10. Proficiency in Microsoft applications, including Word, Excel and PowerPoint.

Preferred

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.

Who is a caregiver?

It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important role, every day.