MGH Ketamine Clinic Program Coordinator

Massachusetts General Hospital; Boston (MA); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking an administrative support professional to coordinate program activities and provide essential administrative support. The role focuses on ensuring operational efficiency, cross-department communication, and data reporting to measure program impact.

The position involves scheduling, prior authorizations, and patient/provider communications via multiple channels. A strong emphasis on accuracy, organization, and teamwork is required to support hospital programs and

Qualifications

• High school diploma required; an associate's degree in a related field preferred.
• Administrative or program support experience preferred (0–1 year).
• Strong organizational and communication skills.

Responsibilities

• Assist in day-to-day administrative tasks related to program management.
• Coordinate scheduling of appointments, screenings, and consultations with providers.
• Review registrations for accuracy and authorization.
• Support prior authorizations and insurance communications.
• Communicate with patients and providers via Epic Inbasket/Patient Gateway, Outlook, phone, and fax.
• Maintain and organize program documentation, including project plans and reports.
• Assist with planning and execution of hospital program events and community activities.
• Enter and manage program-related data, ensuring accuracy.
• Provide information to participants and stakeholders and address inquiries.
• Support program financial operations and collaborate with staff.

Skills

Prioritization

Time management

Attention to detail

Problem solving

Communication

Independence

Team collaboration

Education

High School Diploma

Associate's Degree

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

Responsible for coordinating program activities and providing administrative support, ensuring operational efficiency and alignment with organizational goals. Facilitates communication across departments, monitors program timelines, and supports project implementation to enhance program effectiveness. Contributes to reporting and data analysis to assess program impact and support strategic improvements.

Does this position require Patient Care? No

Essential Functions

• - Assist in the day‑to‑day administrative tasks related to program management.
• -- Manages scheduling treatment appointments and follow up and consultations with providers, including screening new patients referred to clinic for treatment.
• -- Review appointment registration for accuracy and authorization.
• -- Support completion of prior authorizations and other insurance communication needs.
• -- Communication with patients and providers via Epic Inbasket/Patient Gateway, Outlook Email, Phone and Fax
• - Maintain accurate and organized program documentation, including project plans, reports, and correspondence.
• - Assist in the planning and execution of events related to hospital programs, such as workshops, training sessions, and community outreach activities.
• - Enter and manage program‑related data, ensuring accuracy and completeness.
• - Communicate with program participants and stakeholders, providing information, collecting feedback, and addressing inquiries.
• - Provides assistance with the program's financial operations.
• - Works as a team member with all other staff to ensure smooth collaboration.
• - All other duties, as assigned.
• - Complies with all policies and standards.

Qualifications

Education

High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree? No

Experience

Administrative or program support experience. 0-1 year required

Knowledge, Skills and Abilities

• - Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
• - Attention to detail and accuracy.
• - Excellent time management skills.
• - Problem solving and critical thinking.
• - Commitment to professionalism, patient experience and continuous improvement
• - Strong oral and written communication skills.
• - Ability to work independently while contributing to a collaborative team.

Remote Type

Hybrid

Work Location

15 Parkman Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership 'looks like' by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.