MGH Ketamine Clinic Program Coordinator

1200 The General Hospital Corporation; Boston (MA); Hybrid; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking an Administrative/Program Coordinator to support daily operations and program activities at our Boston location. The role includes scheduling, registrations review, and coordination of patient-related communications across Epic Inbasket, Outlook, phone, and fax channels.

You will plan events, manage data, and assist with financial tasks while collaborating with diverse teams to improve program effectiveness and patient experience.

Qualifications

• Education: High School Diploma or Equivalent required; Associate's Degree in Related Field preferred.
• Experience: Administrative or program support experience; 0–1 year required.

Responsibilities

• Coordinate day-to-day administrative tasks for program management.
• Schedule treatment appointments and follow-ups with providers; screen referrals.
• Review appointment registrations for accuracy and authorization.
• Assist with prior authorizations and insurance communications.
• Communicate with patients and providers via Epic Inbasket/Patient Gateway, Outlook, Phone and Fax; maintain program documentation.
• Plan and execute hospital program events (workshops, training, community outreach).
• Enter and manage program data; ensure accuracy and completeness.
• Provide information, collect feedback, and address inquiries from participants and stakeholders.
• Support the program's financial operations; collaborate with staff to ensure smooth operations.

Skills

Time management

Attention to detail

Multitasking

Problem solving

Professionalism

Written communication

Teamwork

Education

High School Diploma or equivalent

Associate's Degree

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Summary Responsible for coordinating program activities and providing administrative support, ensuring operational efficiency and alignment with organizational goals. Facilitates communication across departments, monitors program timelines, and supports project implementation to enhance program effectiveness. Contributes to reporting and data analysis to assess program impact and support strategic improvements.

Does this position require Patient Care? No Essential Functions - Assist in the day-to-day administrative tasks related to program management.

• Manages scheduling treatment appointments and follow up and consultations with providers, including screening new patients referred to clinic for treatment.
• Review appointment registration for accuracy and authorization.
• Support completion of prior authorizations and other insurance communication needs.
• Communication with patients and providers via Epic Inbasket/Patient Gateway, Outlook Email, Phone and Fax - Maintain accurate and organized program documentation, including project plans, reports, and correspondence.
• Assist in the planning and execution of events related to hospital programs, such as workshops, training sessions, and community outreach activities.
• Enter and manage program-related data, ensuring accuracy and completeness.
• Communicate with program participants and stakeholders, providing information, collecting feedback, and addressing inquiries.
• Provides assistance with the program's financial operations.
• Works as a team member with all other staff to ensure smooth collaboration.
• All other duties, as assigned.
• Complies with all policies and standards.

Qualifications Education High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Administrative or program support experience. 0-1 year required

Knowledge, Skills and Abilities

• Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
• Attention to detail and accuracy.
• Excellent time management skills.
• Problem solving and critical thinking.
• Commitment to professionalism, patient experience and continuous improvement
• Strong oral and written communication skills.
• Ability to work independently while contributing to a collaborative team.

Additional Job Details (if applicable) Remote Type Hybrid Work Location 15 Parkman Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.81 - $28.30/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

E E O Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.