Patient Services Coordinator II

Partner's Healthcare; Boston (MA); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

MBTA pass discounts

Job summary

Mass General Brigham is seeking an Administrative/Clerical specialist to support the Neurology & Stroke Recovery practice at 15 Parkman Street. You will perform scheduling, patient check-in/out, billing processing and serve as a systems Super User to assist registration and billing activities.

The role supports a Monday–Friday, 8:30am–5:00pm hybrid schedule with generous benefits including medical, dental, vision, retirement, tuition assistance, and MBTA fare discounts.

Qualifications

• Education: High School Diploma or Equivalent.
• Experience: office experience 3-5 years required.
• Strong technology and MS Office skills.
• Advanced Outlook, Word, Excel, PowerPoint knowledge of office operations and standards.
• Ability to use phone system and manage non-routine calls and issues.
• Clear written communication and message taking.
• Time management and organization for multiple tasks.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Act as Super User for scheduling, registration and billing systems and train others.
• Provide guidance to Office and Practice Assistants and oversee daily activities of staff.
• Handle co-payments and manage messages related to authorizations, prescriptions, and test results.

Skills

MS Office

Outlook

Word

Excel

PowerPoint

Time management

Communication

Proofreading

Education

High School Diploma or Equivalent

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

Essential Functions

• -Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• -Make patient appointments and maintain appointment records.
• -Assist callers with routine inquiries and schedule appointments.
• -Process patient billing forms and scan documents to patient medical record/LMR.
• -Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• -Provides functional guidance to Office and Practice Assistants.
• -In conjunction with Supervisor oversees daily activities of practice staff.
• -May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

Education: High School Diploma or Equivalent required. Experience: office experience 3-5 years required.

• -Strong technology and MS Office skills
• -Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• -Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• -Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• -Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• -Managing one's own time and the time of others.
• -Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• -Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Department: MGH Neurology & Stroke Recovery

Schedule: Monday - Friday | 8:30am - 5:00pm | Hybrid

Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Remote Type: Hybrid

Work Location: 15 Parkman Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $17.71 - $24.94/Hourly

Grade: 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.