MG Financial Counselor

Lifespan; Providence (RI); On-site; USD 26,215 - 43,242; Full time

Job summary

A healthcare organization is looking for a financial services representative to manage billing inquiries and assist patients with their financial concerns. The role requires 3-5 years of experience in third-party liability billing and a strong customer service focus. The ideal candidate will have excellent communication skills and the ability to work independently while maintaining high standards. This position offers a competitive pay range and a Monday to Friday working schedule.

Qualifications

• 3-5 years of previous third-party liability billing experience.
• Experience in a customer-focused organization.
• Working knowledge of the healthcare industry.

Responsibilities

• Manage financial status and billing inquiries for patients.
• Verify insurance information for optimal billing.
• Assist patients with financial issues and questions.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Education

Associates degree or equivalent

Job description

Responsible for providing quality and efficient financial service to patients through the daily management of assigned tasks. Oversees financial status of patients scheduled to be seen at Brown Health Medical Group Facility. Maintains insurance information for maximum billing reimbursement. Assists patients with billing questions; one on one, in a private area, maintaining patient confidentiality. Performs in accordance with the facility's policies and procedures. Follows the facility's standards for ethical business conduct. Conducts self as a positive role model and team member. Participates in facility committees, meetings, in‑services, and activities.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.
• Review schedule of upcoming patients 3 days prior to scheduled visit; flag patients that may need to be directed to the business representative area.
• Contact patients on past‑due balances when scheduled to be seen at a specific site.
• Counsel patients and families regarding financial issues with insurance and verify eligibility.
• Be available for patients that experience billing problems, provide appropriate coaching, counseling, direction and resolution, and assist with any questions patients may have; call insurance representative at billing office regarding any necessary issues.
• Call patients for collection purposes as a segment of the aged trial balance report.
• Maintain insurance information in the system, ensuring prompt reimbursement for claims.
• Work closely with the billing office for transfers, re‑bills of services and relay findings; have access to internet for insurance verification and to the billing segments of Versyss.
• Keep supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action or suggest alternative courses of action.
• Project a favorable image of Brown Health Medical Group to promote its aims and objectives and enhance public recognition and acceptance.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the position's overall objectives.
• Perform other duties and responsibilities as required or requested with prior approval from the Director of Patient Business Services.
• Perform other duties as assigned.

EDUCATION

Associates degree or equivalent

EXPERIENCE

• 3‑5 years of previous third‑party liability billing experience.
• Experience in a customer‑focused organization.
• Working knowledge of the healthcare industry.
• Knowledge of third‑party liability billing and collections.
• Strong interpersonal and communication skills; self‑motivated/direct, organizational skills, ability to exercise independent judgment based upon established policies, protocol or practices.
• Ability to provide and support a vision and direction to Brown Health Medical Group patients.

SUPERVISORY RESPONSIBILITY

None

PAY RANGE

$19.03–$31.39

EEO STATEMENT

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION

535 Faunce Corner Road, North Dartmouth, Massachusetts 02747

WORKING CONDITIONS

Work Type: M‑F 8:00 a‑4:30 p

Work Shift: Day

Daily Hours: 8 hours

Driving Required: Yes