Mexico Operations

Momentum Transportation USA; Jacksonville (FL); In loco; USD 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

Momentum Transportation USA is looking for a Track and Trace Coordinator in Jacksonville, FL to manage end-to-end shipment status and customer relationships. You will collaborate with customers in Mexico, internal teams, carriers and drivers, ensuring all requirements are met and problems are resolved swiftly.

The role requires a fluent English speaker with Spanish preferred, on-site hours from Monday to Friday, 8:00 am to 5:00 pm, and a commitment to high service standards.

Competenze

• Fluent in English; bilingual English/Spanish preferred.
• High School Diploma/GED required; college degree preferred.
• Supply chain, logistics, or transportation industry experience is preferred.

Mansioni

• Track and trace all shipments and load status.
• Process EDI as required.
• Update transportation management systems.
• Coordinate deliveries with carriers.
• Identify problems and implement solutions.
• Maintain attendance and flexibility for overtime.
• Adhere to customer satisfaction, accuracy, and timeliness standards.
• Provide complex problem resolution and guidance to others.

Conoscenze

Bilingual English/Spanish

Formazione

High School Diploma/GED

College degree preferred

Descrizione del lavoro

Job Summary:

The Track and Trace Coordinator is responsible for establishing and maintaining relationships with new and existing customers in Mexico, internal, and external, carriers and drivers on behalf of the company by taking personal and complete responsibility for each contact and by ensuring that all customer requirements are completely met. This position reports directly to the department manager. The hours are M-F, 8a-5pm, ON SITE. (Job is in Jacksonville, FL. Client is in Mexico.) Bilingual English/Spanish required.

Essential Duties and Responsibilities:

• Track and trace all shipments and load status.
• Processes EDI as required (key account/OEM)
• Update and maintain transportation management and operation systems.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Coordinate deliveries with carriers.
• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
• Adheres to company standards on customer satisfaction, accuracy, and timeliness.
• Provide complex problem resolution and provides guidance to others.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Maintains regular, timely, and consistent attendance at work.
• Flexibility to work overtime as needed.
• Must demonstrate professional behavior.
• Must be fluent in English; bilingual English/Spanish preferred.
• Perform other duties as assigned.

Education and Experience Requirements:

• High School Diploma/GED required. College degree preferred.
• Supply chain; logistics; or transportation industry experience is preferred.