Track & Trace Coordinator - Mexico

Momentum Transportation USA, an award-winning Landstar Agent; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Momentum Transportation USA, an award-winning Landstar Agent, seeks a Track and Trace Coordinator in Jacksonville, FL. You will establish and maintain relationships with customers, carriers, and drivers, ensuring all requirements are met and shipments are tracked end-to-end.

The role requires bilingual English/Spanish capabilities. The position is on-site, Monday to Friday, 8am-5pm, with duties including EDI processing, use of TMS, and proactive issue resolution.

Qualifications

• High School Diploma or GED required.
• College degree preferred.
• Supply chain, logistics, or transportation industry experience is preferred.

Responsibilities

• Track and trace all shipments and load status.
• Process EDI as required (key account/OEM).
• Update and maintain transportation management systems and operations software.

Skills

Track & trace shipments

EDI processing

TMS usage

Customer relationship management

Problem solving

Carrier coordination

Fluent English

Spanish bilingual

Education

High School Diploma or GED

College degree preferred

Tools

EDI systems

Transportation management software

Job description

Job Summary

The

The Track and Trace Coordinator is responsible for establishing and maintaining relationships with new and existing customers in Mexico, internal, and external, carriers and drivers on behalf of the company by taking personal and complete responsibility for each contact and by ensuring that all customer requirements are completely met. This position reports directly to the department manager. The hours are M-F, 8a-5pm, ON SITE. (Job is in Jacksonville, FL. Client is in Mexico.)

Bilingual English/Spanish required.

Essential Duties and Responsibilities

• Track and trace all shipments and load status.


• Track and trace all shipments and load status.


• Processes EDI as required (key account/OEM)


• Update and maintain transportation management and operation systems.


• Proactively identify problems and swiftly implement the appropriate solutions.


• Coordinate deliveries with carriers.


• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.


• Adheres to company standards on customer satisfaction, accuracy, and timeliness.


• Proactively identify problems and swiftly implement the appropriate solutions.


• Provide complex problem resolution and provides guidance to others.


• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.


• Maintains regular, timely, and consistent attendance at work.


• Flexibility to work overtime as needed.


• Must demonstrate professional behavior.


• Must be fluent in English; bilingual English/Spanish preferred.


• Perform other duties as assigned.

Education and Experience Requirements

High School Diploma/GED Required. College Degree Preferred.

Supply chain; logistics; or transportation industry experience is preferred.