MEX - Sales Operations Lead

Tidal; United States; Remote; MXN 473,000 - 567,000; Full time

Job summary

We are seeking a Sales Operations Lead for a fast-growing, high-ticket eCommerce company. You will manage the day-to-day sales pipeline from post-consultation through close, ensuring proposals, follow-ups, CRM tasks, and internal coordination stay on time.

The role requires ownership and availability during US Eastern business hours, with the ability to act on priorities proactively without waiting for direction.

Qualifications

• 3–5+ years of remote or freelance work experience, preferably supporting US-based teams.
• 2–4+ years in Sales Operations, Revenue Operations, PM, or similar role.
• Strong experience managing CRM pipelines, deadlines, follow-ups, and multiple workstreams.
• Experience supporting high-volume, high-ticket, or consultative sales environments.
• Excellent written and verbal English, ideally C1–C2.
• Highly organized with strong prioritization and time management.
• Proactive and able to identify next priority without direction.
• Reliable and responsive during committed working hours.

Responsibilities

• Own the sales pipeline from post-consultation through close, keeping deals and tasks on schedule.
• Prepare accurate client-ready proposals within 24 hours after design consultations.
• Support 1–2 Sales Managers with ~6 consultations per day by reviewing notes and pricing.
• Build estimates and proposals, coordinate revisions and pricing updates.
• Maintain up-to-date Pipedrive records with stages, notes, deadlines, and next steps.
• Review Pipedrive, email, and tasks to identify stale deals and SLA risks.
• Keep stakeholders aligned and accountable to deadlines through clear communication.
• Handoff closed projects to Production & Logistics with complete info.

Skills

CRM management

Sales operations

Project management

English communication

Prioritization

Tools

Pipedrive

GetAccept

Canva

Google Workspace

Slack

Zoom

Loom

Google Sheets / Excel

Job description

Job Title: Sales Operations Lead

Contractor Fee: $2,500 to $3,000/month (USD)

Work Arrangement: Remote

Engagement Type: Independent Contractor

Commitment: Full-time (Approx. 40 hours/week)

About This Role:
We are hiring a Sales Operations Lead for a fast-growing, high-ticket eCommerce company specializing in custom outdoor kitchens. You will manage the day-to-day sales pipeline from post-consultation through close and production handoff, ensuring proposals, follow-ups, CRM tasks, and internal coordination move forward on time. This role requires strong ownership, consistent availability during US Eastern business hours, and the ability to proactively identify and act on priorities without waiting for direction.

Key Responsibilities:

• Own the sales pipeline from post-consultation through close, keeping deals, tasks, follow-ups, and next steps moving on schedule.

• Prepare accurate, client-ready proposals within the required 24-hour turnaround time after design consultations.

• Support 1–2 Sales Managers handling approximately six consultations per day each by reviewing call recordings, design notes, product details, and pricing information.

• Build estimates and proposals, then coordinate revisions, scope changes, pricing updates, and approvals across sales, design, and manufacturing.

• Maintain accurate and up-to-date Pipedrive records, including deal stages, notes, deadlines, follow-up tasks, and next steps.

• Proactively review Pipedrive, email, and open tasks to identify stale deals, overdue items, missing information, or SLA risks and follow through until resolved.

• Keep Sales Managers and internal stakeholders aligned and accountable to deadlines through clear, timely, and professional communication.

• Hand off closed projects to Production & Logistics with complete information, documentation, and assigned tasks.

• Coordinate across sales, manufacturing, logistics, and customer support to prevent delays or missed handoffs.

• Manage multiple active deals and competing priorities while maintaining accuracy, responsiveness, and turnaround expectations.

Software/Platforms/Tools:

• Pipedrive

• GetAccept

• Canva

• Google Workspace

• Slack

• Zoom

• Loom

• Google Sheets / Excel

Qualifications:

• 3–5+ years of remote or freelance work experience, preferably supporting US-based teams.

• 2–4+ years of experience in Sales Operations, Revenue Operations, Project Management, Estimation, or a similar execution-heavy role.

• Strong experience managing CRM pipelines, deadlines, follow-ups, and multiple active workstreams.

• Experience supporting high-volume, high-ticket, or consultative sales environments.

• Excellent written and verbal English communication, ideally C1–C2 level.

• Highly organized with strong prioritization, time management, and attention to detail.

• Proactive and able to identify the next priority without waiting for instructions.

• Comfortable following up with teammates and holding stakeholders accountable to deadlines and processes.

• Reliable, consistently responsive during committed working hours, and proactive in communicating schedule or availability changes.

• Strong ownership mindset with the ability to work independently within an established process.

Nice to have:

• Experience with estimating, quoting, or proposal development.

• Familiarity with layouts, floor plans, product configurations, or custom-built products.

• Experience supporting high-ticket eCommerce, home improvement, construction, manufacturing, or similar consultative sales processes.

• Prior hands-on experience with Pipedrive and GetAccept.

Shift Schedule:

• Monday to Friday, 9:00 AM to 5:00 PM US Eastern Time

• Candidates must be consistently available and responsive during these working hours.

• Any unexpected absence or schedule change should be communicated proactively.