Metro South Operations and Production Manager

Oregonmetro; Portland (OR); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Metro in Portland, OR, is seeking an Operations and Production Manager for the Metro South Transfer Station to lead daily operations, supervise production and exterior/interior teams, and drive safety and performance.

Reporting to the Transfer Station Superintendent, you will set priorities, coordinate staff and equipment, develop SOPs, and act as Superintendent in their absence, shaping efficient material flow and customer service.

Competenze

• Bachelor’s degree required; five years leading or supervising people; two years project management experience; or an equivalent combination of education, experience and lived/civic experience.

Mansioni

• Hire, supervise and develop the Production Supervisor, Interior Operations Supervisor and Exterior Operations Supervisor.
• Set clear expectations, evaluate performance and coach supervisors while adhering to policies and union agreements.
• Direct daily operations across customer flow, transfer floor and production, prioritizing and resolving competing demands.
• Coordinate material movement, staffing, and resource allocation for safe, efficient throughput.
• Develop SOPs and improve work practices for safety, customer service and performance.

Conoscenze

Leadership

Staff development

Operations management

Safety management

Communication

Formazione

Bachelor's degree

Descrizione del lavoro

Hello, we’re Metro ! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

Metro’s Waste Prevention and Environmental Services (WPES) department is looking for an Operations and Production Manager to join the team at the Metro South Transfer Station. This role leads daily operations from site entry and customer unloading through processing, loading and outbound hauling. You will lead the supervisors for exterior operations, interior operations and production. You will set daily priorities and keep staff and equipment where they are needed as conditions change. Reporting to the Transfer Station Superintendent, you will also establish performance standards, strengthen safety practices and serve as Acting Superintendent when needed. This is a great opportunity for an operations leader who enjoys developing supervisors and solving complex problems.

As the Operations and Production Manager you will

• Hire, supervise and develop the Production Supervisor, Interior Operations Supervisor and Exterior Operations Supervisor.
• Set clear expectations, evaluate performance, coach supervisors and hold teams accountable consistent with Metro policies and applicable collective bargaining agreements.
• Direct daily operations across customer and traffic, transfer floor and production functions, setting priorities and resolving competing demands between teams.
• Coordinate customer flow, floor capacity, material movement and production throughput across the station.
• Develop staffing, deployment and resource allocation standards with operational supervisors and managers.
• Deploy staff, equipment and other resources based on customer volumes, material flow, production needs, employee availability and safety conditions.
• Establish service standards and performance measures, then monitor results and direct corrective actions and improvements.
• Lead operational safety and readiness: monitor hazards and safety performance and make sure corrective actions are carried out.
• Work with safety and compliance staff on significant or recurring issues to keep practices in line with safety requirements, standard operating procedures and work rules.
• Develop and maintain standard operating procedures and improve work practices for safety, customer service, material flow and performance.
• Work with the Superintendent, production leadership, asset management and other support teams to plan equipment and resource needs and contribute to operating and capital budget development.
• Advise the Superintendent on service levels, staffing, production, safety, equipment and emerging risks, and serve as Acting Superintendent in the Superintendent’s absence.

Attributes for success

• Knowledge of complex industrial, transfer station, solid waste, logistics or similar operations and how interconnected functions affect overall performance.
• Skill in leading and integrating multiple interdependent operating functions.
• Strong management and leadership skills, including team building, supervision, mentoring, employee development and performance management in a union environment.
• Knowledge of workplace safety requirements and practices for industrial operations and heavy equipment environments.
• Skill in analyzing operational performance, identifying constraints and putting improvements in place.
• Ability to make timely decisions about staffing, equipment and other resources while balancing customer service, safety, material flow and production.
• Ability to set operational goals, procedures, service standards and performance measures and to develop and carry out operational plans.
• Ability to resolve complex operational and cross-functional problems and build effective working relationships across organizational boundaries.
• Clear, direct and respectful communication with employees, supervisors, managers, senior leadership, contractors, customers and other stakeholders.
• Ability to understand and administer Metro policies, work rules and collective bargaining agreements.
• Commitment to public service, cultural humility, teamwork, accountability and openness to change.

DIVERSITY AND INCLUSION

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.

TO QUALIFY

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum qualifications

• Bachelor’s degree in the area of assignment or a related field, and
• Five (5) years leading or supervising people, and
• Two (2) years project management experience in area of responsibility, or
• Any combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.

Required Schedule

• Ability to work a schedule that includes evenings, weekends and holidays in a seven-day-a-week transfer station operation.
• Ability to be available for regular on-call duty and to respond to emergencies outside normal work hours.

Working Conditions

This position works approximately 70% indoors and 30% outdoors at the Metro South Transfer Station. Work is performed in an active industrial setting with frequent exposure to weather