Metro South Interior Operations Supervisor

Oregonmetro; Portland (OR); On-site; USD 109,000 - 146,000; Full time

Job summary

Metro in Portland, OR is seeking an Interior Operations Supervisor for the WPES department at the Metro South Transfer Station. You will lead the transfer floor, supervise Leads, Technicians and Attendants, coordinate unloading bays with production, and ensure safe, efficient flow of customers and materials.

The role requires strong safety focus, four years of related experience, three years of supervisory experience, and ability to adapt staffing as volumes change.

Qualifications

• Advanced knowledge of safety and work practices for transfer floor operations.
• Experience supervising transfer floor, tipping floor, material recovery or sorting operations.
• Ability to coordinate capacity between interdependent teams such as customer operations and production.

Responsibilities

• Hire, train, assign and supervise Transfer Station Leads, Technicians and Attendants.
• Manage attendance, coverage, and compliance with policies and bargaining agreements.
• Deploy staff across unloading bays and floor functions to optimize flow.
• Coordinate customer movement, bay capacity and material processing.
• Identify hazards and respond to incidents, ensuring safety procedures are followed.

Skills

Safety focus

Supervisory skills

Operational planning

Customer flow management

Education

Bachelor's degree in related field

Job description

Hello, we’re Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

Metro’s Waste Prevention and Environmental Services (WPES) department is looking for an Interior Operations Supervisor to join the team at the Metro South Transfer Station. This role leads the transfer floor, where employees guide customers into unloading bays and recover and sort materials. You will be the main link between exterior operations and production, matching customer arrivals with open bays and incoming material with processing capacity. You will report to the Operations and Production Manager and supervise the Transfer Station Leads, Transfer Station Technicians and Transfer Station Attendants assigned to the transfer floor. This is a great opportunity for an experienced supervisor who thrives on a busy floor and likes finding better ways to work.

As the Interior Operations Supervisor you will

• Hire, train, assign and supervise Transfer Station Leads, Transfer Station Technicians and Transfer Station Attendants, including setting expectations, evaluating performance and coaching employees.
• Manage attendance and coverage and carry out supervisory responsibilities consistent with Metro policies and applicable collective bargaining agreements.
• Deploy employees across unloading bays, spotting (guiding customers into position), material recovery and other floor functions.
• Adjust assignments throughout the day as customer volumes, material flow, staffing, production capacity and safety conditions change.
• Manage the use and availability of unloading areas and monitor bay capacity and operating conditions.
• Coordinate spotting and customer movement on the transfer floor, adjusting operations to keep customers and materials moving safely and efficiently.
• Oversee material movement, recovery and sorting so recoverable and other designated materials are identified and directed to the right place.
• Keep unloading bays and operating areas safe, orderly, clean and available, coordinating a response when facility, equipment or operating conditions affect capacity.
• Share bay availability and floor conditions with the Exterior Operations Supervisor, working together to regulate customer flow and prevent congestion.
• Work closely with the Production Supervisor to align incoming material volumes with pit, compaction, loading and outbound capacity and avoid bottlenecks.
• Identify hazards and respond to incidents and emergencies, making sure employees follow safety procedures, standard operating procedures and work rules.
• Look for ways to improve customer flow, service, safety and operating practices.

Attributes for success

• Strong commitment to safety and knowledge of safe work practices for transfer floor and material-handling operations.
• Knowledge of transfer station, solid waste, material handling, industrial, logistics or similar operations.
• Knowledge of material flow and recovery practices, including how to identify recoverable and designated materials.
• Understanding of how to move customers and vehicles safely through an active industrial environment.
• Supervisory skill in planning and organizing work, training employees, coaching and evaluating performance.
• Ability to assess floor capacity, material volumes and operating constraints and adjust staffing and assignments as conditions change.
• Ability to recognize capacity constraints early and coordinate adjustments with exterior operations and production, whose priorities change throughout the day.
• Sound judgment, problem-solving and conflict-resolution skills and the ability to make independent decisions.
• Clear, direct and respectful communication with employees, customers, managers, contractors and other partners.
• Ability to develop and maintain operating procedures and performance standards and to administer Metro policies, work rules and collective bargaining agreements.
• Commitment to public service, cultural humility, teamwork, accountability and openness to change.

DIVERSITY AND INCLUSION

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.

Learn more about how Metro is advancing diversity

TO QUALIFY

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum qualifications

• Advanced knowledge and training, which can be evidenced by a college degree in the function or responsibility that is to be supervised, and
• Four (4) years of directly related experience, and
• Three (3) years of supervisory experience, or
• Any combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.

Required Schedule

• Ability to work a schedule that includes evenings, weekends and holidays in a seven-day-a-week transfer station operation.
• Ability to be available for regular on-call duty and to respond to emergencies outside normal work hours.

Working Conditions

This position works approximately 70% indoors and 30% outdoors at the Metro South Transfer Station. Work is performed in an active industrial setting with frequent exposure to weather, noise, odors and heavy equipment, plus exposure to temperature extremes, vibration and moving machinery. Telework is not available.

The work involves walking for most of the day (sometimes on uneven surfaces), frequent bending and occasional stair and ladder climbing and work at heights. Lifting is usually light, up to 20 pounds. On rare occasions the work requires lifting up to 75 pounds, carrying up to 50 pounds or pushing or pulling more than 100 pounds. Required personal protective equipment includes a safety vest, hard hat, respirator, protective eyewear, protective footwear, gloves and hearing protection.

Evening, weekend and holiday work is required. Early or late hours are frequent, and the schedule can be highly irregular and unpredictable, with long hours. Regular on-call availability is required, and you may need to respond to emergencies outside normal work hours. Travel includes occasional local trips and infrequent regional or national trips.

If this statement is true for you, then you may be ineligible to apply

If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.

Like to have qualifications

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider them when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

• Experience supervising transfer floor, tipping floor, material recovery or sorting operations.
• Experience directing customer unloading and vehicle movement in an active industrial facility.
• Experience identifying recoverable, reusable or special-handling materials.
• Experience coordinating capacity between interdependent teams, such as customer operations and production.
• Experience supervising employees covered by a collective bargaining agreement.
• OSHA 30-hour certification.
• HAZWOPER 24-hour certification.
• First Aid/CPR certification.

SCREENING AND EVALUATION

The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

• Initial review of minimum qualifications
• In-depth evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Testing/assessments
• Reference check
• Background and driving records check for finalist candidate

COMPENSATION, BENEFITS AND REPRESENTATION

The full salary range for this position is step 1: $108,864.39 to step 7: $145,888.85 annually. However, unless a candidate’s qualifications justify, based on the Oregon Pay Equity Act requirements and Metro’s internal equity review process, the appointment will likely be made between step 1: $108,864.39 to the equity range step 4: $126,024.75.

This position is not eligible for overtime and is non-represented. It is classified as a Service Supervisor IV position. Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description.

Equal employment opportunity

All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.

Non-discrimination in hiring decisions

Metro is committed to equal employment opportunity and complies with all applicable federal, state, and local civil rights laws. Metro employment decisions – including recruitment, screening, interviewing, selection, promotion, compensation, and separation – must not discriminate based on race, color, national origin, ethnicity, religion, sex, sexual orientation, gender identity, disability, age, veteran status, or any other protected class.

Accommodation

Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance.

Veterans' preference

Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Pay equity at Metro

No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do. Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.