Meter Services Team Lead: Field Operations & Billing

City of Greensboro; Eugene (CA); On-site; USD 54,000 - 97,000; Full time

Benefits offered by this job

Outstanding benefits package

Job summary

The City of Greensboro Water Resources Department seeks a Crew Coordinator to oversee daily field operations for the Meter Services team, ensuring meter maintenance, readings, and customer service requests are completed efficiently and accurately.

This non-exempt role coordinates with office staff and billing to align meter data with billing processes, resolving issues and providing excellent customer service to over 106,000 water accounts.

Qualifications

• High School Diploma/GED
• Valid Driver's License
• 4+ years of related technical and customer service experience (meter maintenance, readings, cut-ons, cut-offs, billing schedules)
• NC Meter Technician certification or ability to obtain within 18-24 months
• Confined Space Training or ability to attain within 18-24 months

Responsibilities

• Oversee and coordinate the daily operations of nine full-time field staff.
• Plan, assign, and delegate daily work involving meter installation, maintenance, and reading activities.
• Coordinate delinquent account cut-offs and restoration of water service.
• Oversee meter investigations and meter cut-ons and cut-offs for residential and commercial customers.
• Support the timely maintenance of meter reading and utility billing schedules.
• Develop working knowledge of the upload and download processes for mobile meter readings into the customer information and billing system.
• Coordinate field activities with Meter Services office staff, Billing Analysts, and second-shift maintenance staff.
• Perform personnel and performance-related responsibilities, including leave and overtime approval, hiring, and training assignments.
• Assist with resolving billing and water service cut-on/cut-off disputes.
• Communicate directly with customers by telephone and through field visits to address service concerns and resolve issues.
• Monitor daily operations to help ensure accurate, timely, and responsive service.

Job description

The City of Greensboro Water Resources Department seeks a Crew Coordinator to oversee daily field operations for the Meter Services team, ensuring meter maintenance, readings, and customer service requests are completed efficiently and accurately.

This non-exempt role coordinates with office staff and billing to align meter data with billing processes, resolving issues and providing excellent customer service to over 106,000 water accounts.