Crew Coordinator

City of Greensboro, NC; Greensboro (NC); On-site; USD 54,000 - 97,000; Full time

Job summary

The City of Greensboro Water Resources Department seeks a Crew Coordinator to lead a nine-person Meter Services team, coordinating meter installation, reading, and billing activities to ensure accurate billing and responsive customer service.

As a non-exempt supervisor, you will manage scheduling, training, and performance, while collaborating with Billing Analysts and maintenance staff to maintain service levels and address customer concerns.

Qualifications

• High School Diploma/GED or 3 years of education and 6+ years of related technical and customer service experience.
• Valid Driver's License required.
• 4+ years of related technical and customer service experience (meter maintenance, readings, cut-ons/offs, billing schedules).
• NC Meter Technician certification or ability to obtain within 18–24 months.
• Confined Space Training or ability to attain within 18–24 months.

Responsibilities

• Oversee and coordinate the daily operations of nine full-time field staff.
• Plan, assign, and delegate daily work involving meter installation, maintenance, and reading activities.
• Coordinate delinquent account cut-offs and restoration of water service.
• Oversee meter investigations and cut-ons/cut-offs for residential and commercial customers.
• Support timely maintenance of meter reading and utility billing schedules.
• Develop working knowledge of uploading/downloading meter readings into billing system.
• Coordinate field activities with office staff and second-shift maintenance staff.
• Perform personnel and performance-related responsibilities, including leave and overtime approval, hiring, and training.
• Assist with resolving billing and water service disputes.
• Communicate with customers by phone and field visits to address service concerns.
• Monitor daily operations to ensure accurate, timely service.
• Make decisions and adapt procedures to resolve issues.

Skills

Supervisory experience

Customer service

Communication

Planning

Team coordination

Problem solving

Education

High School Diploma/GED

NC Meter Technician certification

Tools

AMI

EnQuesta

Microsoft Office

Job description

Coordinate With Purpose — Keep Greensboro’s Water Services Running Smoothly

The City of Greensboro Water Resources Department is seeking an organized, dependable, and customer-focused Crew Coordinator to oversee the daily operations of a nine-member field team responsible for meter installations, maintenance, readings, and customer service activities supporting more than 106,000 water accounts and approximately $120 million in annual revenue. This position plays an important role in coordinating field operations that directly support accurate utility billing and reliable customer service.

About Water Resources:

The Water Resources Department provides essential water and wastewater services that protect public health, support the community, and maintain critical infrastructure. The Meter Services team plays a key role in ensuring water usage is accurately measured, customer accounts are properly maintained, and field activities are coordinated with billing and customer service operations.

Compensation and Benefits:

Estimated Hiring Salary Range: $54,102.00 - $71,187.00Full Salary Range: $54,102.00 - $96,814.00 Annually

Benefits:

The City of Greensboro offers an outstanding benefits package that supports your well-being.

Work Schedule:

Monday-Friday 8:00 am - 4:30 pm

Why You’ll Love Working With Us:

• Make a broad community impact: Help support water and billing services for more than 106,000 accounts.
• Lead a field team: Coordinate the daily work of nine full-time employees performing essential meter services.
• Connect field operations with billing: Help ensure meter information moves accurately between field systems and customer billing operations.
• Solve customer issues: Help resolve billing and water service concerns while providing direct customer assistance.
• Work across teams: Partner with Meter Services office staff, Billing Analysts, and second-shift maintenance staff to coordinate priorities and respond to changing needs.

About the Role:

As the Crew Coordinator, you will oversee and coordinate daily field operations for the Meter Services team. You will assign and monitor work to ensure meter maintenance, readings, customer service requests, and utility billing schedules are completed accurately and efficiently.This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act

Key responsibilities include:

• Oversee and coordinate the daily operations of nine full-time field staff.
• Plan, assign, and delegate daily work involving meter installation, maintenance, and reading activities.
• Coordinate delinquent account cut-offs and restoration of water service.
• Oversee meter investigations and meter cut-ons and cut-offs for residential and commercial customers.
• Support the timely maintenance of meter reading and utility billing schedules.
• Develop working knowledge of the upload and download processes for mobile meter readings into the customer information and billing system.
• Coordinate field activities with Meter Services office staff, Billing Analysts, and second-shift maintenance staff.
• Perform personnel and performance-related responsibilities, including leave and overtime approval, hiring, and training assignments.
• Assist with resolving billing and water service cut-on/cut-off disputes.
• Communicate directly with customers by telephone and through field visits to address service concerns and resolve issues.
• Monitor daily operations to help ensure accurate, timely, and responsive service.
• Ability to make decisions and adapt procedures to resolve issues or problems.
• Ability to effectively communicate, orally and in writing, with customers and city staff.

Bring Your Leadership to Meter Services:

If you’re an organized professional who enjoys coordinating people, solving customer issues, and connecting field operations with technology and billing processes, the Crew Coordinator role offers an opportunity to lead essential work that supports Greensboro’s water services and financial operations.

Ready to Make an Impact?

Bring your leadership, coordination, and customer service skills to Water Resources and help keep the meter services behind Greensboro’s water system accurate, responsive, and moving forward.

Minimum Qualifications:

• High School Diploma/GED
  • "OR" an equivalency of 3 years of education and 6+ years of "related" technical and customer service experience (i.e., overseeing meter maintenance, readings, cut-ons, and cut-offs, and utility billing schedules)
• Valid Driver's License
• 4+ years of "related" technical and customer service request experience (i.e., overseeing meter maintenance, readings, cut-ons, and cut-offs, and utility billing schedules)
• NC Meter Technician certification ("or" ability to obtain within 18-24 months)
• Confined Space Training ("or" ability to attain within 18-24 months)

Preferred Qualifications:

• 4+ years of Supervisory experience
• 4+ years of experience installing, maintaining, and reading all-size water meters in a Water Distribution system
• Experience working with AMI (Advanced Metering Infrastructure)
• Experience working with a utility billing system (EnQuesta)
• Experience working with Microsoft Office Applications