Meter Reader

California Water Service; Belen (NM); On-site; USD 26,000 - 46,000; Full time

Job summary

California Water Service in Rio Communities, NM is seeking a Meter Reader to record water usage, inspect meters, and assist customers with billing questions. You will operate handheld devices in diverse neighborhoods, identify irregular readings, and report any meter issues or hazards.

This on-site role requires reliability and strong attention to detail. The position supports utility operations across the service area, including disconnections for non-payment and reconnections, with occasional

Qualifications

• High school diploma or GED.
• One year experience in a water facility desired.
• Proficient in the use of Microsoft Office applications.
• Must be available for call-outs evenings, weekends and holidays and rotating on-call duty.
• Must reside within 60 minutes of the NMWSC office or assigned service area.
• Valid New Mexico Driver License.

Responsibilities

• Reads water meters in an assigned area using a handheld device, in varied neighborhoods and terrains, and in all weather conditions.
• Records meter readings, compares the current reading with prior readings to determine accuracy and appropriateness of reading and records any unusual conditions.
• Inspects water services and plumbing systems as directed for tampering or cross connections; checks for inoperative, defaced, or bypassed meters; reports any street, house, or meter number changes.
• Completes forms (door hangers) and distributes them to inform customers of impending disconnections or work taking place.
• Communicates with customers in the field answering questions regarding meter reading, customer billing, or consumption; refers the customer to the proper company contact if additional information is requested.
• Repairs and/or replaces damaged meters, digs and trims around meter boxes clearing of any vegetation or foliage, reports street leaks or unsafe conditions and other hazards associated with meters and water pipes or pump houses.
• As instructed, disconnects services for non-payment and reconnects services in connection with collection procedures and conducts rereads.
• Participates in and supports the Company's Continuous Improvement program and processes.
• Performs work on-site in the assigned office location.

Skills

Customer service

Communication skills

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

New Mexico Water Service

Job Description

California Water Service Group (Cal Water) invites you to build a meaningful career with the third largest publicly traded water utility in the United States. Guided by our mission to be the leading provider of water and wastewater services, we are dedicated to improving the quality of life for the customers, communities, and employees we serve. Our culture is grounded in core values-integrity, quality, service, value, health and safety, respect and collaboration, and corporate citizenship-and is reflected in our recognition as a Top Workplace, a Great Place to Work, and a J.D. Power leader in customer satisfaction for multiple years. Join Cal Water and be part of a purpose driven organization where your work makes a lasting impact.

The Meter Reader is responsible for reading water meters in an assigned area; records water consumption for a given period and collects water billings; detects and reports damaged or unusual meter conditions and readings. This position is located in Rio Communities, NM.

Essential Functions

• Reads water meters in an assigned area using a handheld device, in varied neighborhoods and terrains, and in all weather conditions
• Records meter readings, compares the current reading with prior readings to determine accuracy and appropriateness of reading and records any unusual conditions
• Inspects water services and plumbing systems as directed for tampering or cross connections; checks for inoperative, defaced, or bypassed meters; reports any street, house, or meter number changes
• Completes forms (door hangers) and distributes them to inform customers of impending disconnections or work taking place
• Communicates with customers in the field answering questions regarding meter reading, customer billing, or consumption; refers the customer to the proper company contact if additional information is requested
• Repairs and/or replaces damaged meters, digs and trims around meter boxes clearing of any vegetation or foliage, reports street leaks or unsafe conditions and other hazards associated with meters and water pipes or pump houses
• As instructed, disconnects services for non-payment and reconnects services in connection with collection procedures and conducts rereads
• Participates in and supports the Company's Continuous Improvement program and processes
• Performs work on-site in the assigned office location

Other Duties And Responsibilities

• Perform other duties as assigned in order to fulfill business operational needs and Company objectives. Attend meetings and training as directed by NMWSC

Minimum Qualifications

• High school diploma or possession of a GED
• One year experience in a water facility desired
• Proficient in the use of Microsoft Office applications
• Must be available for call-outs evenings, weekends and holidays and rotating on-call duty
• Must reside within 60 minutes of the NMWSC office or assigned service area
• Valid New Mexico Driver License

Salary Range

$18.99 - $33.46

Deadline to submit resume is

OPEN UNTIL FILLED

The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.