Collector/Meter Reader (WA)

Washington Water Service Company; Gig Harbor (WA); On-site; USD 33,000 - 51,000; Full time

Job summary

Washington Water Service in Gig Harbor, WA is seeking a Meter Reader/Collector to read meters, collect payments, and assist with on-site water service inspections. The role requires handling readings accurately, communicating with customers, and ensuring proper documentation of meter conditions.

The job emphasizes reliability, ability to work outdoors in varying weather, and a valid Washington driver’s license. The position reports to the Meter Reading Superintendent and is based in Gig Harbor.

Qualifications

• High School Diploma or equivalent; water utility field ops experience preferred.
• Ability to read meters accurately with a handheld device and follow schedules.
• Strong communication and customer service skills; able to handle inquiries professionally.
• Valid Washington driver’s license required.

Responsibilities

• Read meters and record readings using a handheld device.
• Perform turn-on/turn-off procedures for non-payment and collected funds with receipts.
• Interact with customers on-site regarding readings and water usage.
• Inspect services, report tampering or infractions, and assist with meter maintenance.
• Maintain field records and comply with safety policies.

Skills

Meter reading

Customer service

Microsoft Office

Valid Driver's License (WA)

Hand-held device

Education

High School Diploma

Tools

Hand-held device

Job description

Washington Water Service

Job Description:

California Water Service Group invites you to build a meaningful career with the third-largest publicly traded water utility. Guided by our mission to be the leading provider of water and wastewater services, we are dedicated to improving quality of life for the customers, communities, and employees we serve. Our culture is grounded in core values-integrity, service, value, health and safety, respect and collaboration, and corporate citizenship-and reflected in our recognition as a Top Workplace, a Great Place to Work, and a J.D. Power leader in customer satisfaction for multiple years. Join Cal Water and be part of a purpose-driven organization where your work makes a lasting impact.

The Meter Reader\Collector position reports directly to the Meter Reading Superintendent and is responsible for Meter Reading and Collections in multiple counties throughout Washington State. The position is located in Gig Harbor, Washington.

ESSENTIAL FUNCTIONS:

• Reads customer and wellhead volume meters accurately according to assigned schedules with the use of a hand-held electronic device, noting any and all questionable readings and concerns
• Meter re-reads when necessary
• Performs turn-off and turn-on procedures for non-payment and returned checks in connection with collection procedures
• Collects monies and provides customers with receipts in the field
• Communicates with customers on-site regarding questions about their meter readings or water consumption
• Inspects water services and plumbing systems in the field as directed or if indicated by situation on-site. Report tampering with water meters, unmetered water services, potential cross connections, and other infractions of water usage directly to the Customer Service Manager
• Installs, repairs and replaces meters, electronic radio transmitters, meter boxes, and lids
• Responsible for hanging hand deliver notices
• Performs work on-site in the assigned office location
• Performs other duties as assigned

MINIMUM QUALIFICATIONS:

• High School Graduate and/or equivalent relevant water industry or field operations experience
• Must obtain First Aid Card within 2 year of employment
• Ability to complete meter-reading assignments according to schedule with the use of a hand-held device - quickly and accurately
• Ability to deal tactfully and professionally with customers
• Ability to sustain a walking pace sufficient to read a pre-assigned number of meters daily
• Ability to work under adverse weather conditions for extended periods of time
• Ability to recognize and report abnormalities found at meter locations
• Must be a Team Player and a self-starter who can work in group situations as well as independently with minimal supervision
• Strong mathematical, written, and oral communication skills
• Proficient in the use of Microsoft Office applications
• Valid Washington State Driver's License

Salary Range: $22.50-$37.40

Deadline to submit resume is OPEN UNTIL FILLED.

The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.