Meter Reader

California Water Service Group; Belen (NM); On-site; USD 26,000 - 46,000; Full time

Job summary

California Water Service Group invites you to pursue a career as a Meter Reader in Rio Communities, NM. You will read water meters, record usage, and assist customers with billing and service questions in all weather.

Qualifications include a high school diploma or GED, 1 year in a water facility, proficiency with Microsoft Office, and a valid NM driver license. You must be available for on-call evenings, weekends, and holidays.

Qualifications

• High school diploma or GED
• 1 year of experience in a water facility
• Proficiency with Microsoft Office
• Willingness to be on-call evenings, weekends and holidays
• Residence within 60 minutes of the NMWSC office or assigned service area
• Valid New Mexico Driver License

Responsibilities

• Reads water meters in an assigned area using a handheld device, in varied neighborhoods and terrains, and in all weather conditions
• Records meter readings, compares current readings with prior readings and reports unusual conditions
• Inspects water services and plumbing for tampering or cross connections; checks for inoperative meters and reports changes
• Completes forms and informs customers of impending disconnections or work taking place
• Communicates with customers regarding meter reading, billing, or consumption; directs to proper contact for more information
• Repairs and/or replaces damaged meters and maintains meter boxes and surrounding areas
• Disconnects for non-payment and reconnects as part of collection procedures and rereads
• Supports Continuous Improvement programs and processes
• Performs work on-site at assigned office location

Education

High school diploma or GED

Tools

Microsoft Office

Job description

New Mexico Water Service Job Description: California Water Service Group (Cal Water) invites you to build a meaningful career with the third largest publicly traded water utility in the United States. Guided by our mission to be the leading provider of water and wastewater services, we are dedicated to improving the quality of life for the customers, communities, and employees we serve. Our culture is grounded in core values—integrity, quality, service, value, health and safety, respect and collaboration, and corporate citizenship—and is reflected in our recognition as a Top Workplace®, a Great Place to Work®, and a J.D. Power leader in customer satisfaction for multiple years. Join Cal Water and be part of a purpose driven organization where your work makes a lasting impact.

The Meter Reader is responsible for reading water meters in an assigned area; records water consumption for a given period and collects water billings; detects and reports damaged or unusual meter conditions and readings. This position is located in Rio Communities, NM.

ESSENTIAL FUNCTIONS:

• Reads water meters in an assigned area using a handheld device, in varied neighborhoods and terrains, and in all weather conditions
• Records meter readings, compares the current reading with prior readings to determine accuracy and appropriateness of reading and reports any unusual conditions
• Inspects water services and plumbing systems as directed for tampering or cross connections; checks for inoperative, defaced, or bypassed meters; reports any street, house, or meter number changes
• Completes forms (door hangers) and distributes them to inform customers of impending disconnections or work taking place
• Communicates with customers in the field answering questions regarding meter reading, customer billing, or consumption; refers the customer to the proper company contact if additional information is requested
• Repairs and/or replaces damaged meters, digs and trims around meter boxes clearing of any vegetation or foliage, reports street leaks or unsafe conditions and other hazards associated with meters and water pipes or pump houses
• As instructed, disconnects services for non-payment and reconnects services in connection with collection procedures and conducts rereads
• Participates in and supports the Company’s Continuous Improvement program and processes
• Performs work on-site in the assigned office location

OTHER DUTIES AND RESPONSIBILITIES:

• Perform other duties as assigned in order to fulfill business operational needs and Company objectives. Attend meetings and training as directed by NMWSC

MINIMUM QUALIFICATIONS:

• High school diploma or possession of a GED
• One year experience in a water facility desired
• Proficient in the use of Microsoft Office applications
• Must be available for call-outs evenings, weekends and holidays and rotating on-call duty
• Must reside within 60 minutes of the NMWSC office or assigned service area
• Valid New Mexico Driver License

Salary Range: $18.99 - $33.46

The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.

California Water Service Group invites you to pursue a career in the water industry with the third largest publicly traded water utility in the United States. Our mission is to be the leading provider of water and wastewater services. We’re committed to improving the quality of life for our customers, communities, stockholders, and employees. To achieve that, we align our hiring strategies with the company’s core values of integrity, service, value, health and safety, respect and collaboration, and corporate citizenship so that we can provide quality, service, and value to all of these groups. Our commitment to our employees is evident, as we have been named a Top Workplace in the Bay Area and designated as a Great Place to Work®, and Cal Water was ranked “Highest in Customer Satisfaction Among Water Utilities in the West” by J.D. Power in its inaugural water utility satisfaction study.