Meter Reader

calwatergroup; Belen (NM); On-site; USD 26,000 - 45,000; Full time

Job summary

New Mexico Water Service, part of California Water Service Group, seeks a Meter Reader to join the team and perform field meter readings, inspections, and customer communications across assigned service areas in New Mexico.

The role requires a high school diploma or GED, ability to work in varied conditions, and a valid NM driver license. On-call availability, report writing, and coordination with the service team are essential.

Qualifications

• High school diploma or GED or equivalent.
• One year experience in a water facility desired.
• Proficient in Microsoft Office applications.
• Must be available for call-outs in evenings, weekends, and holidays.
• Must reside within 60 minutes of the NMWSC office or assigned service area.
• Valid New Mexico Driver License.

Responsibilities

• Reads water meters in assigned areas with a handheld device in all weather conditions.
• Records readings and checks for accuracy against prior readings.
• Inspects water services and plumbing for tampering or cross-connections; notes changes.
• Fills out door-hanger forms informing customers of disconnections or work.
• Communicates with customers about meter readings and billing; directs inquiries to the right contact.
• Repairs or replaces damaged meters and maintains meter boxes and surroundings.

Skills

Microsoft Office

Customer service

Education

High school diploma or GED

Tools

Handheld meter reading device

Job description

New Mexico Water Service

Job Description:

California Water Service Group (Cal Water) invites you to build a meaningful career with the third largest publicly traded water utility in the United States. Guided by our mission to be the leading provider of water and wastewater services, we are dedicated to improving the quality of life for the customers, communities, and employees we serve. Our culture is grounded in core values-integrity, quality, service, value, health and safety, respect and collaboration, and corporate citizenship-and is reflected in our recognition as a Top Workplace®, a Great Place to Work®, and a J.D. Power leader in customer satisfaction for multiple years. Join Cal Water and be part of a purpose driven organization where your work makes a lasting impact.

ESSENTIAL FUNCTIONS:

• Reads water meters in an assigned area using a handheld device, in varied neighborhoods and terrains, and in all weather conditions
• Records meter readings, compares the current reading with prior readings to determine accuracy and appropriateness of reading and reports any unusual conditions
• Inspects water services and plumbing systems as directed for tampering or cross connections; checks for inoperative, defaced, or bypassed meters; reports any street, house, or meter number changes
• Completes forms (door hangers) and distributes them to inform customers of impending disconnections or work taking place
• Communicates with customers in the field answering questions regarding meter reading, customer billing, or consumption; refers the customer to the proper company contact if additional information is requested
• Repairs and/or replaces damaged meters, digs and trims around meter boxes clearing of any vegetation or foliage, reports street leaks or unsafe conditions and other hazards associated with meters and water pipes or pump houses
• As instructed, disconnects services for non-payment and reconnects services in connection with collection procedures and conducts rereads
• Participates in and supports the Company's Continuous Improvement program and processes
• Performs work on-site in the assigned office location

OTHER DUTIES AND RESPONSIBILITIES:

• Perform other duties as assigned in order to fulfill business operational needs and Company objectives.
• Attend meetings and training as directed by NMWSC

MINIMUM QUALIFICATIONS:

• High school diploma or possession of a GED
• One year experience in a water facility desired
• Proficient in the use of Microsoft Office applications
• Must be available for call-outs evenings, weekends and holidays and rotating on-call duty
• Must reside within 60 minutes of the NMWSC office or assigned service area
• Valid New Mexico Driver License

Salary Range: $18.99 - $33.46

The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.