Collector/Meter Reader (WA)

California Water Service Group; Gig Harbor (WA); On-site; USD 30,000 - 51,000; Full time

Job summary

California Water Service Group invites you to join Washington Water Service in Gig Harbor, WA as a Meter Reader/Collector. You will read meters, collect payments, and handle field inquiries, reporting to the Meter Reading Superintendent.

The role requires the ability to read meters with a handheld device, maintain accuracy, and interact professionally with customers. A valid Washington driver’s license and First Aid certification within 2 years are essential, with strong communication skills.

Qualifications

• High School Graduate and/or equivalent relevant water industry or field operations experience.
• Must obtain First Aid Card within 2 years of employment.
• Ability to read meter readings quickly and accurately with a handheld device.
• Ability to interact professionally with customers.
• Ability to walk a daily meters reading pace.
• Must have a valid Washington State Driver’s License.
• Strong written and oral communication skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Read meters accurately using a handheld device per schedule.
• Perform turn-off/turn-on procedures for non-payment and returns.
• Collect monies and provide receipts in the field.
• Communicate with customers on-site about readings or usage.
• Inspect water services and plumbing in the field.
• Report meter tampering and infractions to supervisor.
• Install, repair, replace meters and related equipment.
• Hang hand-delivered notices.
• Work on-site in assigned office location.
• Perform other duties as assigned.

Skills

Meter reading

Customer service

Microsoft Office

Team player

Self-starter

Reading meters

Physical stamina

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Washington Water Service Job Description: California Water Service Group invites you to build a meaningful career with the third-largest publicly traded water utility. Guided by our mission to be the leading provider of water and wastewater services, we are dedicated to improving quality of life for the customers, communities, and employees we serve. Our culture is grounded in core values-integrity, service, value, health and safety, respect and collaboration, and corporate citizenship-and reflected in our recognition as a Top Workplace®, a Great Place to Work®, and a J.D. Power leader in customer satisfaction for multiple years. Join Cal Water and be part of a purpose-driven organization where your work makes a lasting impact. The Meter Reader\Collector position reports directly to the Meter Reading Superintendent and is responsible for Meter Reading and Collections in multiple counties throughout Washington State. The position is located in Gig Harbor, Washington.

ESSENTIAL FUNCTIONS

• Reads customer and wellhead volume meters accurately according to assigned schedules with the use of a hand-held electronic device, noting any and all questionable readings and concerns Meter re-reads when necessary
• Performs turn-off and turn-on procedures for non-payment and returned checks in connection with collection procedures
• Collects monies and provides customers with receipts in the field
• Communicates with customers on-site regarding questions about their meter readings or water consumption
• Inspects water services and plumbing systems in the field as directed or if indicated by situation on-site.
• Report tampering with water meters, unmetered water services, potential cross connections, and other infractions of water usage directly to the Customer Service Manager
• Installs, repairs and replaces meters, electronic radio transmitters, meter boxes, and lids
• Responsible for hanging hand deliver notices
• Performs work on-site in the assigned office location
• Performs other duties as assigned

MINIMUM QUALIFICATIONS

• High School Graduate and/or equivalent relevant water industry or field operations experience
• Must obtain First Aid Card within 2 year of employment
• Ability to complete meter-reading assignments according to schedule with the use of a hand-held device - quickly and accurately
• Ability to deal tactfully and professionally with customers
• Ability to sustain a walking pace sufficient to read a pre-assigned number of meters daily
• Ability to work under adverse weather conditions for extended periods of time
• Ability to recognize and report abnormalities found at meter locations
• Must be a Team Player and a self-starter who can work in group situations as well as independently with minimal supervision
• Strong mathematical, written, and oral communication skills
• Proficient in the use of Microsoft Office applications
• Valid Washington State Driver’s License

Salary Range: $22.50-$37.40

Deadline to submit resume is OPEN UNTIL FILLED.

The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.

California Water Service Group invites you to pursue a career in the water industry with the third largest publicly traded water utility in the United States. Our mission is to be the leading provider of water and wastewater services. We’re committed to improving the quality of life for our customers, communities, stockholders, and employees. To achieve that, we align our hiring strategies with the company’s core values of integrity, service, value, health and safety, respect and collaboration, and corporate citizenship so that we can provide quality, service, and value to all of these groups. Our commitment to our employees is evident, as we have been named a Top Workplace in the Bay Area and designated as a Great Place to Work®, and Cal Water was ranked “Highest in Customer Satisfaction Among Water Utilities in the West” by J.D. Power in its inaugural water utility satisfaction study.