Messaging Operations Manager

KellyMitchell Group; Richmond (VA); On-site; USD 48,000 - 69,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

KellyMitchell Group is seeking a Messaging Operations Manager in Richmond, VA. This 12-month contract role oversees a team of contractors, ensures timely digital messaging delivery, and manages vendor relationships.

The role includes onboarding, timesheet review, and ongoing process improvements to drive operational excellence. The ideal candidate will have strong leadership, governance, and reporting capabilities, plus experience in messaging operations, audits, and stakeholder engagement.

Qualifications

• Proven experience leading teams of contractors or distributed resources.
• Experience with hiring, onboarding, and performance oversight.
• Strong vendor relationships and rate oversight experience.
• Experience conducting audits, QA reviews, or compliance assessments.
• Deep understanding of messaging operations and campaign workstreams.
• Ability to create operational dashboards and performance metrics.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and manage a team of contractors responsible for digital messaging execution, ensuring accuracy, quality, and timely delivery.
• Recruit, interview, onboarding, and performance management activities for contractor resources.
• Review and approve contractor timesheets while ensuring compliance with processes.
• Serve as the primary contact for vendor partners and maintain strong relationships.
• Conduct recurring audits to ensure messaging quality and compliance.
• Oversee messaging execution, testing, targeting, and deployment processes.
• Monitor team performance through reporting and dashboards; analyze data for improvements.
• Facilitate team meetings and knowledge-sharing initiatives.

Skills

Team leadership

Contractor management

Vendor management

Audits & compliance

Operational reporting

Process improvement

Stakeholder management

Communication

Problem solving

Meeting facilitation

Job description

Job Summary Our client, a leading financial services organization, is seeking a Messaging Operations Manager to oversee and optimize digital messaging operations across the enterprise. This role combines operational leadership, vendor management, and strategic program support to ensure the effective delivery of messaging initiatives and communication services. The ideal candidate will leverage expertise in team leadership, process improvement, performance reporting, compliance, and stakeholder management to drive operational excellence and enhance the effectiveness of digital messaging programs. This position is well suited for a proactive leader who can balance day-to-day operational oversight with long-term process and program optimization.

Core Responsibilities

• Lead and manage a team of contractors responsible for digital messaging execution, ensuring accuracy, quality, and timely delivery
• Participate in recruiting, interviewing, onboarding, and performance management activities for contractor resources
• Review and approve contractor timesheets while ensuring compliance with established processes
• Serve as the primary point of contact for vendor partners and maintain strong working relationships
• Conduct recurring audits to ensure messaging quality, compliance, and operational adherence
• Maintain a strong understanding of messaging execution, testing, targeting, and deployment processes
• Monitor team performance through reporting, metrics, and operational dashboards
• Analyze operational data and recommend process improvements
• Facilitate team meetings, learning sessions, and knowledge-sharing initiatives
• Serve as the subject matter expert for the digital messaging channel
• Develop and maintain process documentation, standard operating procedures, and workflow guides
• Support budget planning, vendor management, and rate oversight activities
• Drive continuous improvement initiatives across messaging operations

Required Skills & Experience

• Previous people leadership experience, including oversight of contractors, vendors, or distributed teams
• Experience managing hiring, onboarding, workforce administration, and performance oversight activities
• Strong vendor management and relationship management experience
• Experience conducting audits, quality assurance reviews, or operational compliance assessments
• Deep understanding of digital messaging execution and campaign operations
• Experience creating operational reporting, dashboards, and performance metrics
• Strong analytical and problem‑solving skills
• Experience leading training sessions, facilitating meetings, and driving continuous improvement efforts
• Excellent verbal and written communication skills
• Strong organizational and project coordination abilities
• Experience developing and maintaining process documentation and standard operating procedures

Preferred Skills & Experience

• Experience managing digital marketing, customer communications, or messaging operations programs
• Background supporting enterprise-level operational teams
• Experience with workflow optimization and process improvement initiatives
• Knowledge of budget management and vendor rate administration
• Experience serving as a subject matter expert within a specialized operational function
• Familiarity with regulated industries such as financial services

Key Competencies & Behaviors

• Strong leadership and coaching capabilities
• Ability to balance strategic oversight with hands‑on operational support
• Exceptional stakeholder and vendor management skills
• Results‑oriented and process‑driven mindset
• Strong attention to detail and commitment to quality
• Ability to thrive in a fast‑paced, evolving environment
• Excellent organizational and time management skills
• Continuous improvement mindset

Work Environment

Location: Richmond, VA

Duration: 12-month contract

Equipment provided by client

Compensation & Benefits

Pay Range: The approximate pay range for this position is between $35.00 and $50.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women‑led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.