Communications Operations Manager

Kelly; South San Francisco (CA); Hybrid; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Telemedicine

Retirement savings plan

Holiday pay plans

Transit spending account

Job summary

Kelly is hiring a Communications Operations Manager for a hybrid role in California. You will coordinate a seven-person Communications Business Partners team, manage events and calendars, and optimize processes to ensure timely, effective internal communications operations.

This mid-level contract position emphasizes structure, collaboration, and operational excellence across internal communications initiatives with opportunities to improve SOPs, documentation, and shared drives.

Qualifications

• 5-8 years in corporate operations, administration, coordination, or similar roles.
• Proven ability to manage multiple priorities and complex workstreams.
• Exceptional attention to detail and proactive, solutions-oriented approach.
• Comfortable working in fast-paced, collaborative environments.
• Strong interpersonal and relationship-building skills.
• Effective, professional communicator.
• Experience supporting internal communications teams (preferred).
• Graphic design skills (preferred).

Responsibilities

• Oversee daily operations for seven Communications Business Partners to keep priorities and deliverables on track.
• Plan and manage logistics for internal engagement activities and town halls.
• Maintain and optimize team calendars; resolve scheduling conflicts.
• Manage shared channels and mailboxes; triage requests with timely responses.
• Develop SOPs, templates, and documentation for consistency and efficiency.
• Collaborate with cross-functional teams across the organization.
• Identify and implement process improvements to boost productivity.

Skills

Team coordination

Event logistics

Calendar management

Channel management

Process improvement

Cross-functional coordination

Operational excellence

Interpersonal skills

Tools

Google Workspace

Mon-Fri coordination tools

Job description

Job Title: Communications Operations Manager

Working Model: Hybrid (Wednesday is an anchor day; events and additional on-site days are negotiable)

Working Days: Monday - Friday

Working Hours: Standard 8-hour shift (flexibility for occasional early morning meetings with international team members)

Pay: $35/hr

About the Role

We are seeking a Communications Operations Manager to enable a high-performing team of Communications Business Partners by ensuring seamless, effective, and timely operations.

This hands-on, mid-level contract position is ideal for someone who excels at bringing structure to complex environments, enabling team members to do their best work, and driving operational excellence. You will play a pivotal role in keeping the team connected, organized, and effective across a range of internal communications initiatives.

Key Responsibilities

• Team Coordination: Oversee daily operations for a team of seven Communications Business Partners, keeping priorities, timelines, and deliverables consistently on track.
• Event Logistics: Plan and manage logistics for internal engagement activities (e.g., town halls, leader office hours, coffee chats, and functional events), collaborating closely with administrative and event management teams.
• Calendar Management: Maintain and optimize team calendars, aligning schedules for leadership engagements, key milestones, and communications initiatives. Proactively resolve scheduling conflicts.
• Channel Management: Manage shared communication channels and mailboxes, triaging requests and ensuring timely and effective responses or escalation.
• Process Improvement: Develop, organize, and enhance SOPs, templates, and documentation to support consistency and efficiency. Oversee shared drives and knowledge management to ensure information is accessible and up-to-date.
• Cross-Functional Coordination: Work collaboratively with communications colleagues and stakeholders throughout the organization, including administrative, events, and operational teams.
• Operational Excellence: Identify and implement solutions to streamline processes and enhance team productivity.

Qualifications

• 5-8 years of experience in corporate operations, administration, coordination, or similar roles
• Proven ability to manage multiple priorities and complex workstreams
• Exceptional attention to detail and proactive, solutions-oriented approach
• Comfortable working in fast-paced, collaborative environments
• Strong interpersonal and relationship-building skills
• Effective, professional communicator
• Experience supporting internal communications teams (preferred)
• Graphic design skills (preferred)

Technical Skills

• Advanced proficiency in Google Workspace (Docs, Sheets, Slides, Calendar, Gmail)
• Experience with collaboration tools (e.g., Monday.com)
• Ability to quickly adapt to new platforms and systems

Benefits

• Medical
• Dental
• Vision
• Telemedicine
• Term life
• Whole life
• Accident insurance
• Critical illness
• A legal plan
• Short-term disability
• Retirement savings plan
• Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
• Transit spending account
• Paid sick leave under the applicable state or local plan

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.