Inbound Call Center Customer Support Advisor – Financial Service

Express Employment Professionals - Cincinnati East; Mesa (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Mesa, AZ is hiring an Inbound Customer Support Advisor for a 100% onsite role. The position handles financial account inquiries, troubleshooting, and general customer support in a fast-paced call center, with a pay rate of $19.50/hour and 4-week onsite training.

The ideal candidate has 1+ year in customer service or tech support, strong communication, and the ability to multitask across multiple systems.

Qualifications

• Minimum of 1 year of consistent employment history.
• At least 1 year of customer service, call center, or technical support experience preferred.
• Experience in financial services, banking, insurance, or related industries is a plus.
• High School Diploma or GED required.

Responsibilities

• Handle a high volume of inbound customer service calls in a professional and courteous manner.
• Assist customers with financial account inquiries, transactions, service requests, and account-related questions.
• Provide support regarding order status, account updates, and general customer concerns.
• Troubleshoot basic technical issues and guide customers through resolution steps.
• Research and resolve customer issues while maintaining a positive customer experience.
• Escalate complex issues when necessary following established procedures.
• Accurately document customer interactions and case details across multiple systems.
• Meet performance, quality assurance, compliance, and attendance expectations.
• Maintain confidentiality and adhere to company policies and regulatory guidelines.

Skills

Customer service

Communication

Problem solving

Multitasking

Technical aptitude

Education

High School Diploma or GED

Tools

PC/Mac OS

Mobile devices

Job description

Inbound Customer Support Advisor – Financial Services

Location: Mesa, AZ (100% Onsite)

Pay: $19.50/ hour

Position Overview

We are seeking a driven, customer-focused Inbound Customer Support Advisor to join our growing call center team in Mesa, AZ. This position is ideal for individuals who enjoy helping customers, solving problems, and delivering exceptional service in a fast-paced environment.

In this role, you will handle inbound customer calls, assist with financial account inquiries, provide customer support, troubleshoot basic technical issues, and resolve customer concerns efficiently and professionally. The ideal candidate will possess strong communication skills, technical aptitude, and a commitment to providing an outstanding customer experience.

Candidates with experience in financial services, banking, insurance, customer support, technical support, or call center environments are highly encouraged to apply.

Key Responsibilities

• Handle a high volume of inbound customer service calls in a professional and courteous manner.
• Assist customers with financial account inquiries, transactions, service requests, and account-related questions.
• Provide support regarding order status, account updates, and general customer concerns.
• Troubleshoot basic technical issues and guide customers through resolution steps.
• Research and resolve customer issues while maintaining a positive customer experience.
• Escalate complex issues when necessary following established procedures.
• Accurately document customer interactions and case details across multiple systems.
• Meet performance, quality assurance, compliance, and attendance expectations.
• Maintain confidentiality and adhere to company policies and regulatory guidelines.

Qualifications

• Minimum of 1 year of consistent employment history demonstrating reliability and job stability.
• At least 1 year of customer service, call center, or technical support experience preferred.
• Previous experience in financial services, banking, insurance, or related industries is a plus.
• High School Diploma or GED required.
• Strong verbal and written communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Ability to multitask and navigate multiple systems simultaneously.
• Comfortable working in a fast-paced, metrics-driven call center environment.
• Experience supporting PC, Mac, iOS, tablets, software applications, or technical products is a plus.

Core Competencies

• Customer-focused mindset
• Strong communication and active listening skills
• Technical troubleshooting abilities
• Attention to detail and accuracy
• Time management and organizational skills
• Adaptability and flexibility
• Professionalism under pressure
• Independent decision-making and problem resolution

Schedule Requirements

• Must be available to work any day of the week, including weekends.
• Employees receive 2 scheduled days off per week.
• Regular shifts are scheduled between 10:30 AM and 8:00 PM based on business needs.
• Flexibility with scheduling is required.

Training Program

4-Week Paid Onsite Training

• Weeks 1–2: Classroom-based training covering systems, policies, procedures, financial products, customer service expectations, and technical support processes.
• Weeks 3–4: On-the-floor training with live call support, hands‑on customer interactions, coaching, and performance development.

Training Schedule: 11:30 AM – 8:00 PM

Full attendance during training is required for successful completion of the onboarding program.

Work Environment

• 100% onsite in Mesa, AZ.
• Fast-paced inbound call center environment.
• Opportunity to build expertise in financial services and customer support while developing a long-term career path.