MES Analyst (Order Management)

Tata Technologies

Normal (IL)

On-site

USD 80,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Complete benefits package including medical, dental, and vision

401K

Short- and long-term disability

Job summary

Tata Technologies is seeking a Business Technical Analyst (Order Management) in Normal, IL. This role involves supporting MES integration, resolving issues, and collaborating with various teams to improve manufacturing processes. Candidates should have 5+ years of experience in relevant fields and a strong understanding of MES and SAP systems.

Qualifications

5+ years of hands-on experience with MES, SAP, and PLM.
Strong understanding of integration methodologies.
Excellent written and verbal communication skills.

Responsibilities

Support day-to-day business analysis activities focused on Order Management.
Act as the first point of contact for MES-related issues.
Analyze production data for process improvements.

Skills

Manufacturing Execution Systems (MES)

SAP

Boomi

Product Lifecycle Management (PLM)

SQL

Problem-solving

Interpersonal skills

Education

Degree in Information Technology, Business, Manufacturing, or Industrial Engineering

Job description

Business Technical Analyst (Order Management)

Direct message the job poster from Tata Technologies

At Tata Technologies we make product development dreams a reality by designing, engineering, and validating the products of tomorrow for the world’s leading manufacturers. Due to our continued growth, we are now recruiting for a Business Technical Analyst (Order Management) to strengthen our team in Normal, IL.

Business Technical Analyst (Order Management)

Normal, IL

Job Description:

We are seeking a highly skilled MES Integrations Engineer to join our team as a Business Technical Analyst (Order Management). This role requires expertise in Manufacturing Execution Systems (MES), SAP, Boomi, and Product Lifecycle Management (PLM). The successful candidate will be responsible for resolving MES-related issues and implementing new changes within our MES landscape. This position also involves a proactive approach to identifying and analyzing existing process pain points and functionalities to drive improvements. As the Business Technical Analyst (Order Management), you will collaborate closely with various teams, including MFG IT Level 2 and 3 support, Production Operations & Scheduling, Manufacturing Engineering, Process Engineering, as well as our SAP and PLM teams.

Responsibilities:

Support Business Analysis Activities: Drive and support the day-to-day activities of the business analyst function, specifically focusing on Order Management.
Serve as First Point of Contact: Act as the initial point of contact for all MES-related order management issues, incidents, and concerns.
Conduct System Analysis and Design: Perform thorough analysis and design activities related to Order Management systems within the MES environment.
Finalize and Configure Bills of Materials: Ensure Bills of Materials (BOMs) are accurately finalized and configured to meet operational requirements.
Analyze Production Data for Improvement: Analyze production data to identify trends, patterns, and areas where process improvements can be implemented.
Configure Production Setups: Utilize proficiency in Rockwell FTPC to configure production setups and optimize manufacturing workflows within the MES.
Maintain Data Integrity and Accuracy: Ensure the integrity and accuracy of all data within the MES and related order management systems.
Support Plant Commissioning: Collaborate with plant commissioning teams to facilitate the successful launch of factory systems.
Provide Timely Technical Assistance: Respond promptly to workflow tickets, Slack messages, emails, and phone calls, providing efficient technical assistance.
Troubleshoot Issues Professionally: Engage with users, actively listen to their concerns, analyze and isolate technical issues, and maintain a calm and professional demeanor throughout the troubleshooting process.
Manage Customer Interactions: Provide conflict resolution and effectively navigate challenging situations with frustrated users.
Diagnose Manufacturing Application Issues: Troubleshoot various manufacturing applications, including the MES and other quality management tools.
Conduct On-site Client Meetings: Attend in-person meetings with clients to directly analyze, troubleshoot, and diagnose complex problems and incidents.
Document Issues and Propose Improvements: Thoroughly document identified issues and propose system or business process improvements to prevent future occurrences.
Drive Incident Resolution: Proactively work to reduce incident cycle times by responding quickly to issues, identifying recurring problems, and conducting thorough incident investigations.
Assist in Training Material Creation: Support management in the development of training materials related to troubleshooting techniques and system usage.
Maintain Technical Documentation: Organize and maintain comprehensive technical support documentation and instructional guides for future reference and knowledge sharing.
Escalate Complex Issues: Escalate complex technical issues to Level 2 and 3 support teams when necessary, ensuring proper hand-off and communication.
Identify and Resolve Repetitive Issues: Identify recurring issues and actively participate in automating or implementing permanent solutions to enhance the overall user experience.
Stay Current with Technologies: Continuously stay updated on the latest manufacturing applications, technologies, and industry best practices.
Maintain Availability for Support: Be available and willing to work overtime, weekends, and holidays as required to complete critical support tasks and ensure system stability.

Required Skillsets:

Strong understanding of MES (preferred Rockwell FTPC) systems, integration methodologies, and industry best practices to excel in this role.
Minimum of 5+ years of hands-on experience with SAP, Boomi, and PLM tools.
Minimum of 5+ years of experience with Manufacturing IT Systems.
Good understanding of conventional Manufacturing applications and IT system communication methods.
In-depth knowledge of MFG systems and processes, including MES and Other Systems
Knowledge of SQL, Active Directory, Log Monitoring, basic scripting, and execution
Experience in resolving simple to moderately complex issues through root cause analysis.
Excellent interpersonal skills, energetic, self-starter with outstanding written and verbal communication skills
Keen eye for detail and strong problem-solving abilities Strong understanding of MES systems (preferably Rockwell FTPC), integration methodologies, and industry best practices.

Education Requirements:

A college, university, or equivalent degree in Information Technology, Business, Manufacturing, Industrial Engineering, or a related field is desired

If you are passionate about bringing innovation to the projects, you work on then we would love to hear from you. We offer a complete benefits package, including; medical, dental, vision, life insurance, short- and long-term disability, FMLA and 401K.

Tata Technologies Inc. is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Tata Technologies: Engineering a better world.

Tata Technologies would like to thank all applicants for their interest, each application will be reviewed against the set criteria for the role. We would like to advise that only candidates under consideration will be contacted. If you do not hear from us within 10 working days following the closing date it will mean that unfortunately your application has not been successful. We will however retain your details for any suitable future opportunities.

Seniority level