Senior Final Mile Operations & Delivery Analyst

Harvey Nash; University Park (IL); On-site; USD 46,838 - 49,593; Full time

Benefits offered by this job

Opportunity to innovate and lead initiatives

Collaborative and fast-paced environment

Job summary

A leading company in logistics is seeking a Senior Final Mile Operations & Delivery Analyst to enhance last-mile delivery performance. This role involves overseeing operations, analyzing KPIs, driving improvements, and managing external partners to ensure timely delivery and customer satisfaction.

Qualifications

• 5+ years of logistics/transportation experience, emphasizing last-mile delivery.
• Strong skills in data analysis and problem-solving using Excel and reporting tools.

Responsibilities

• Oversee delivery operations and monitor KPIs like on-time delivery and cost.
• Drive continuous improvement and manage 3rd-party partners in delivery processes.
• Collaborate across teams to enhance customer experience and streamline operations.

Skills

Problem-Solving

Data Analysis

Communication

Leadership

Education

Bachelor's degree in Logistics, Supply Chain, Business, or related field

Tools

TMS

Routing Software

Job description

Senior Final Mile Operations & Delivery Analyst

Senior Final Mile Operations & Delivery Analyst

1 day ago Be among the first 25 applicants

This range is provided by Harvey Nash. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$34.00/hr - $36.00/hr

Direct message the job poster from Harvey Nash

Job Title:

Senior Final Mile Operations & Delivery Analyst

About the Role:

We’re looking for a Senior Final Mile Operations & Delivery Analyst to lead the charge in optimizing our last-mile delivery performance. In this high-impact role, you’ll oversee the final leg of the supply chain — ensuring timely, efficient, and customer-focused deliveries. You’ll work cross-functionally with distribution centers, 3rd-party carriers, and internal stakeholders to improve delivery experience, reduce costs, and ensure consistent operational excellence.

If you're a strategic thinker who thrives on solving logistics challenges and improving service delivery through data, process, and leadership — this is your role.

What You’ll Do:

Oversee Delivery Operations: Monitor and analyze KPIs like on-time delivery, cost per delivery, and customer satisfaction.

Drive Continuous Improvement: Identify trends and implement process improvements using data and field audits.

Manage 3rd-Party Partners: Serve as the main point of contact for escalations and performance issues with Final Mile Carriers.

Audit & Optimize Routes: Participate in driver ride-alongs to assess compliance and recommend improvements.

Support Customer Experience: Collaborate with Customer Service and other teams to quickly resolve delivery issues.

Leverage Technology: Use TMS, route optimization tools, and analytics to streamline last-mile delivery.

Control Costs: Identify cost-saving opportunities without compromising service quality.

What You Bring:

Bachelor's degree in Logistics, Supply Chain, Business, or related field.

5+ years of logistics/transportation experience, with a strong focus on last-mile delivery.

Strong problem-solving and data analysis skills — Excel, dashboards, reporting.

Excellent communication and leadership skills to manage external vendors and internal stakeholders.

Experience with TMS, routing software, or telematics is a plus.

Top Skills We Value:

Final Mile Delivery Operations

Performance Management & Auditing

Vendor/Carrier Relationship Management

Customer-Centric Problem Solving

Logistics Analytics & KPI Reporting

Why Join Us?

This is a unique opportunity to own and improve a mission-critical part of the customer journey. You’ll have the freedom to innovate, collaborate, and lead initiatives that drive real business impact — all while working with a passionate team in a fast-paced environment.

Apply now and help shape the future of last-mile logistics.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Supply Chain, Customer Service, and Distribution

• Industries

  Transportation, Logistics, Supply Chain and Storage, Freight and Package Transportation, and Retail

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