Enable job alerts via email!
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
A leading company in logistics is seeking a Senior Final Mile Operations & Delivery Analyst to enhance last-mile delivery performance. This role involves overseeing operations, analyzing KPIs, driving improvements, and managing external partners to ensure timely delivery and customer satisfaction.
1 day ago Be among the first 25 applicants
This range is provided by Harvey Nash. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
$34.00/hr - $36.00/hr
Direct message the job poster from Harvey Nash
Job Title:
Senior Final Mile Operations & Delivery Analyst
About the Role:
We’re looking for a Senior Final Mile Operations & Delivery Analyst to lead the charge in optimizing our last-mile delivery performance. In this high-impact role, you’ll oversee the final leg of the supply chain — ensuring timely, efficient, and customer-focused deliveries. You’ll work cross-functionally with distribution centers, 3rd-party carriers, and internal stakeholders to improve delivery experience, reduce costs, and ensure consistent operational excellence.
If you're a strategic thinker who thrives on solving logistics challenges and improving service delivery through data, process, and leadership — this is your role.
What You’ll Do:
Oversee Delivery Operations: Monitor and analyze KPIs like on-time delivery, cost per delivery, and customer satisfaction.
Drive Continuous Improvement: Identify trends and implement process improvements using data and field audits.
Manage 3rd-Party Partners: Serve as the main point of contact for escalations and performance issues with Final Mile Carriers.
Audit & Optimize Routes: Participate in driver ride-alongs to assess compliance and recommend improvements.
Support Customer Experience: Collaborate with Customer Service and other teams to quickly resolve delivery issues.
Leverage Technology: Use TMS, route optimization tools, and analytics to streamline last-mile delivery.
Control Costs: Identify cost-saving opportunities without compromising service quality.
What You Bring:
Bachelor's degree in Logistics, Supply Chain, Business, or related field.
5+ years of logistics/transportation experience, with a strong focus on last-mile delivery.
Strong problem-solving and data analysis skills — Excel, dashboards, reporting.
Excellent communication and leadership skills to manage external vendors and internal stakeholders.
Experience with TMS, routing software, or telematics is a plus.
Top Skills We Value:
Final Mile Delivery Operations
Performance Management & Auditing
Vendor/Carrier Relationship Management
Customer-Centric Problem Solving
Logistics Analytics & KPI Reporting
Why Join Us?
This is a unique opportunity to own and improve a mission-critical part of the customer journey. You’ll have the freedom to innovate, collaborate, and lead initiatives that drive real business impact — all while working with a passionate team in a fast-paced environment.
Apply now and help shape the future of last-mile logistics.
Referrals increase your chances of interviewing at Harvey Nash by 2x
Get notified about new Operations Analyst jobs in University Park, IL.
Munster, IN $78,400.00-$92,000.00 2 weeks ago
Calumet City, IL $65,000.00-$70,000.00 1 month ago
Alsip, IL $96,745.00-$120,931.00 5 days ago
Whiting, IN $168,000.00-$180,000.00 2 weeks ago
Oak Lawn, IL $80,000.00-$105,000.00 4 days ago
Burr Ridge, IL $80,000.00-$90,000.00 1 month ago
Tinley Park, IL $90,000.00-$140,000.00 3 weeks ago
Gary, IN $120,000.00-$130,000.00 1 month ago
Merrillville, IN $75.00-$80.00 1 month ago
Bedford Park, IL $102,371.00-$119,701.00 2 days ago
Blue Island, IL $85,000.00-$105,000.00 2 days ago
Bedford Park, IL $61,500.00-$162,500.00 3 weeks ago
Bedford Park, IL $61,500.00-$162,500.00 3 weeks ago
Burr Ridge, IL $80,000.00-$90,000.00 1 week ago
South Holland, IL $55,000.00-$68,000.00 6 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.