Senior Final Mile Operations & Delivery Analyst

Harvey Nash; University Park (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in logistics is seeking a Senior Final Mile Operations & Delivery Analyst to enhance last-mile delivery performance. This role involves overseeing operations, analyzing KPIs, driving improvements, and managing external partners to ensure timely delivery and customer satisfaction.

Benefits

Opportunity to innovate and lead initiatives

Collaborative and fast-paced environment

Qualifications

• 5+ years of logistics/transportation experience, emphasizing last-mile delivery.
• Strong skills in data analysis and problem-solving using Excel and reporting tools.

Responsibilities

• Oversee delivery operations and monitor KPIs like on-time delivery and cost.
• Drive continuous improvement and manage 3rd-party partners in delivery processes.
• Collaborate across teams to enhance customer experience and streamline operations.

Skills

Problem-Solving

Data Analysis

Communication

Leadership

Education

Bachelor's degree in Logistics, Supply Chain, Business, or related field

Tools

TMS

Routing Software

Job description

Senior Final Mile Operations & Delivery Analyst

Senior Final Mile Operations & Delivery Analyst

1 day ago Be among the first 25 applicants

This range is provided by Harvey Nash. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$34.00/hr - $36.00/hr

Direct message the job poster from Harvey Nash

Job Title:

Senior Final Mile Operations & Delivery Analyst

About the Role:

We’re looking for a Senior Final Mile Operations & Delivery Analyst to lead the charge in optimizing our last-mile delivery performance. In this high-impact role, you’ll oversee the final leg of the supply chain — ensuring timely, efficient, and customer-focused deliveries. You’ll work cross-functionally with distribution centers, 3rd-party carriers, and internal stakeholders to improve delivery experience, reduce costs, and ensure consistent operational excellence.

If you're a strategic thinker who thrives on solving logistics challenges and improving service delivery through data, process, and leadership — this is your role.

What You’ll Do:

Oversee Delivery Operations: Monitor and analyze KPIs like on-time delivery, cost per delivery, and customer satisfaction.

Drive Continuous Improvement: Identify trends and implement process improvements using data and field audits.

Manage 3rd-Party Partners: Serve as the main point of contact for escalations and performance issues with Final Mile Carriers.

Audit & Optimize Routes: Participate in driver ride-alongs to assess compliance and recommend improvements.

Support Customer Experience: Collaborate with Customer Service and other teams to quickly resolve delivery issues.

Leverage Technology: Use TMS, route optimization tools, and analytics to streamline last-mile delivery.

Control Costs: Identify cost-saving opportunities without compromising service quality.

What You Bring:

Bachelor's degree in Logistics, Supply Chain, Business, or related field.

5+ years of logistics/transportation experience, with a strong focus on last-mile delivery.

Strong problem-solving and data analysis skills — Excel, dashboards, reporting.

Excellent communication and leadership skills to manage external vendors and internal stakeholders.

Experience with TMS, routing software, or telematics is a plus.

Top Skills We Value:

Final Mile Delivery Operations

Performance Management & Auditing

Vendor/Carrier Relationship Management

Customer-Centric Problem Solving

Logistics Analytics & KPI Reporting

Why Join Us?

This is a unique opportunity to own and improve a mission-critical part of the customer journey. You’ll have the freedom to innovate, collaborate, and lead initiatives that drive real business impact — all while working with a passionate team in a fast-paced environment.

Apply now and help shape the future of last-mile logistics.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Supply Chain, Customer Service, and Distribution

• Industries

  Transportation, Logistics, Supply Chain and Storage, Freight and Package Transportation, and Retail

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