MES Analyst: Incident Resolution & Data Insights

Flex; Buffalo Grove (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

Flex is seeking a MES Analyst in Buffalo Grove, IL to provide operational support for Manufacturing Execution Systems and related integrations. You will handle incident resolution, troubleshooting, and change management following ITIL practices.

The ideal candidate has strong SQL skills, hands-on MES experience in regulated environments, and the ability to work cross-functionally with systems architecture and manufacturing teams at Flex.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or related field.
• 4+ years in application support or IT operations with mandatory MES support experience.
• Strong SQL skills for troubleshooting and data analysis.
• Familiarity with Windows Server environments and network basics.
• Understanding of integration concepts (REST APIs, Message Brokers).
• Experience with ITIL framework (Incident, Problem, Change Management).

Responsibilities

• Provide Level 2 and Level 3 support for MES applications and integrations.
• Troubleshoot and resolve incidents, escalating to vendors or internal teams when necessary.
• Perform SQL queries to analyze data, troubleshoot issues, and validate fixes.
• Support reporting and data integrity checks.
• Follow Incident, Problem, and Change Management processes.
• Document root cause analysis and maintain accurate ticket records.
• Perform routine health checks and ensure system availability.
• Apply patches, updates, and configuration changes under controlled processes.
• Ensure all activities comply with GxP, FDA, and internal quality standards.
• Maintain SOPs, work instructions, and system documentation.

Skills

SQL skills

ITIL

Education

Bachelor’s degree in Information Systems, Computer Science, or related field

Tools

Windows Server

REST APIs

Message Brokers

Job description

Flex is seeking a MES Analyst in Buffalo Grove, IL to provide operational support for Manufacturing Execution Systems and related integrations. You will handle incident resolution, troubleshooting, and change management following ITIL practices.

The ideal candidate has strong SQL skills, hands-on MES experience in regulated environments, and the ability to work cross-functionally with systems architecture and manufacturing teams at Flex.