Mail Identification Agent

ICE; Omaha (NE); On-site; USD 36,000 - 54,000; Full time

Job summary

Intercontinental Exchange, Inc. in Omaha, NE seeks an Associate MERS Member Operations Analyst to process and classify electronic mortgage documents on-site in a fast-paced environment interacting daily with the MERS Mail Processing Department. This role reports to the Manager of MERS Mail Processing.

You will research, index, and route documents, ensure privacy, and work closely with MERS Mail Processing. Prior mortgage exposure is preferred and strong attention to detail is essential.

Qualifications

• Mortgage/Legal industry knowledge preferred.
• Minimum 6 months mortgage or related experience preferred.
• Extensive problem-solving skills.
• Organizational skills and time management.
• Proficiency in Microsoft Office and TEAMS.

Responsibilities

• Research, classify, and process electronic mortgage/legal documents and route to appropriate MERS Members.
• Review scanned documents for clarity and accuracy.
• Identify, index, and categorize documents.
• Monitor discrepancies and report to relevant departments.
• Read and understand legal documents (lawsuits, foreclosure, eminent domain, bankruptcies).
• Research county/public records to determine lien positions and interests.
• Ensure correct delivery of documents via physical or electronic mail.
• Maintain data privacy while handling documents.
• Communicate effectively and work with minimal direction.

Skills

Communication skills

Problem solving

Time management

Organizational skills

Independence

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

TEAMS

Job description

Job Purpose

The purpose of this job is to assist the MERS Mail Identification Team located in Omaha, NE to timely and accurately process and distribute the incoming electronic mail. Work on-site in an exciting, fast-paced environment interacting daily with the MERS Mail Processing Department. This candidate must be able to make quick decisions knowing when to escape issues. Will report directly to the Manager of MERS Mail Processing.

Overview

The purpose of this job is to assist the MERS Mail Identification Team located in Omaha, NE to timely and accurately process and distribute the incoming electronic mail. Work on-site in an exciting, fast-paced environment interacting daily with the MERS Mail Processing Department. This candidate must be able to make quick decisions knowing when to escape issues. Will report directly to the Manager of MERS Mail Processing.

The Mail Processing Department is responsible for ensuring that mail and service of process received by MERS as a result of being named as Mortgagee in the public land records is promptly forwarded to the Servicer or Subservicer identified in MERS® System for the relevant MIN Record.

Job Purpose

The purpose of this job is to assist the MERS Mail Identification Team located in Omaha, NE to timely and accurately process and distribute the incoming electronic mail. Work on-site in an exciting, fast-paced environment interacting daily with the MERS Mail Processing Department. This candidate must be able to make quick decisions knowing when to escape issues. Will report directly to the Manager of MERS Mail Processing.

Responsibilities

• The Associate MERS Member Operations Analyst is responsible for researching, classifying, and processing electronic mortgage/legal documents and sending to the appropriate MERS Members
• Review scanned documents for clarity
• Identify, index, and categorize documents
• Monitor and report discrepancies within the documents and report to UNID or QC departments
• Ability to read and understand various types of legal documents such as Lawsuits, Foreclosure, Eminent Domain, and Bankruptcies
• Research county and public records as needed to determine lien positions and legal interests
• Advise mailroom how and where to send documents when physical mail request is needed
• Ensure correct delivery of documents via physical or electronic mail
• Guarantee data privacy practices while performing research on documents
• Good communication skills
• Ability to work with little direction

Knowledge And Experience

• Mortgage/Legal Industry knowledge preferred
• Minimum of 6 months’ mortgage or related experience preferred
• Extensive problem-solving skills
• Organizational skills
• Time management
• Proficiency in desktop enterprise systems (e.g., Microsoft Excel, Microsoft Word, and Microsoft PowerPoint, and TEAMS)
• Maintain production requirements as defined in the client’s Service Level Agreement
• Critical thinking and problem solving

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.