Merchant Services Support Pro — Help Merchants Succeed

Hire Up Staffing; Stockton (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Hire Up Staffing is seeking a reliable Merchant Services Support Specialist in Stockton, CA, to provide professional, responsive support to business owners, merchants, and referral partners. You will handle calls, emails, and follow-ups, documenting conversations in a CRM and keeping customer records up to date.

The role emphasizes organized, customer-focused problem solving with strong communication, comfort with technology, and the ability to manage multiple tasks.

Qualifications

• Strong verbal and written communication with a professional, personable approach.
• Experience using a CRM to manage customer information and follow-ups.
• Excellent organization and ability to manage multiple priorities.
• Comfort with spreadsheets, calendars, video meetings, and web-based tools.
• Discretion handling confidential information.

Responsibilities

• Provide professional, responsive support to business owners, merchants, and referral partners.
• Handle incoming calls, emails, and customer questions with a helpful, solutions-focused approach.
• Document conversations, update customer records, and schedule follow-ups in a CRM system.
• Assist with merchant account questions, payment processing support, and POS or payment terminal troubleshooting.
• Help customers navigate online signup processes and direct them to approved secure document-upload procedures.
• Track open applications and outstanding requests to ensure timely follow-through.
• Recognize when questions or concerns need to be escalated to the appropriate team.

Skills

Strong communication

CRM management

Organization

Follow-up discipline

Detail-oriented

Multitasking

Tools

CRM system

Spreadsheets

Calendars

Video meetings

Web-based tools

Job description

Hire Up Staffing is seeking a reliable Merchant Services Support Specialist in Stockton, CA, to provide professional, responsive support to business owners, merchants, and referral partners. You will handle calls, emails, and follow-ups, documenting conversations in a CRM and keeping customer records up to date.

The role emphasizes organized, customer-focused problem solving with strong communication, comfort with technology, and the ability to manage multiple tasks.