B2B Merchant Support Specialist (Contract)

IntelliPro Group Inc.

Sunnyvale (CA)

On-site

USD 34,000 - 48,000

Part time

3 days ago

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Job summary

IntelliPro Group Inc. in Sunnyvale is seeking a client-focused specialist for its Merchant Services & Support team. You will be the main point of contact for merchant clients, resolving questions quickly and building lasting relationships.

You will handle inquiries by phone, email, and live chat, investigate complaints with internal teams, and share insights to drive service improvements. A strong English foundation and familiarity with payments are essential, with Mandarin as a valuable

Qualifications

1+ year of client servicing or account management experience in payments, banking, or e-commerce.
Understanding of payment processing and online marketplaces regulations.
Results-driven and customer-focused, with a track record of exceeding expectations.
Excellent written and spoken English.
Mandarin Chinese (spoken and written) highly desirable.
Bachelor's degree in Business Administration, Finance, Marketing, or related field.

Responsibilities

Respond to merchant questions via phone, email, and live chat with timely, accurate information.
Investigate and resolve complaints with internal teams and update clients.
Collect and share client feedback with senior management to drive improvements.
Design initiatives to raise client satisfaction and loyalty through personalized engagement and resources.