Merchant Services Strategy & Growth Director

First Citizens Bank; North Carolina; Hybrid; USD 140,000 - 170,000; Full time

Job summary

First Citizens Bank is seeking a Director of Merchant Service, Product and Portfolio Strategy to guide growth, partnerships, and client experience across the Merchant Services portfolio. The role collaborates with Sales Enablement, Technology, Operations, Risk, and Finance to drive enterprise initiatives and revenue growth.

The position requires a strategic leader with deep experience in financial services, strong communication, and the ability to align product strategy with market

Qualifications

• Minimum 10 years of strategy leadership experience in financial services.
• Strong cross-functional leadership and execution across Sales, Operations, Risk, Finance, and Technology.

Responsibilities

• Develops and executes business growth strategies for Merchant Services revenue and market presence.
• Leads product lifecycle, commercialization, and client experience strategy across the Merchant Services portfolio.
• Provides executive leadership for cross-functional strategic initiatives and partnerships.

Skills

Build productive relationships

Customer alignment

Commercial thinking

Industry awareness

External market knowledge

Drive strategic direction

Education

Bachelor's degree + 10+ years in financial services strategy leadership

High school diploma or GED + 14 years in financial services strategy leadership

Job description

First Citizens Bank is seeking a Director of Merchant Service, Product and Portfolio Strategy to guide growth, partnerships, and client experience across the Merchant Services portfolio. The role collaborates with Sales Enablement, Technology, Operations, Risk, and Finance to drive enterprise initiatives and revenue growth.

The position requires a strategic leader with deep experience in financial services, strong communication, and the ability to align product strategy with market