Director, Merchant Services Strategy & Growth

First Citizens; Raleigh, Columbia, Austin (NC, SC, TX); Hybrid; USD 180,000 - 240,000; Full time

Job summary

First Citizens Bank is seeking a Director Merchant Service, Product and Portfolio Strategy to guide strategic direction, growth initiatives, and client experience within Merchant Services. You will align with the General Bank and enterprise units, leading partnerships, go-to-market efforts, and product commercialization to drive sustainable revenue.

The role requires building relationships across Sales, Operations, Risk, Finance, Technology and external partners, while developing long-term

Qualifications

• Bachelor's Degree required with at least 10 years' experience in Financial Services and strategy leadership.
• Alternatively, a high school diploma with 14 years' experience in Financial Services and strategy leadership.

Responsibilities

• Develops and executes business growth strategies for Merchant Services to increase revenue and market presence.
• Leads product strategy, commercialization, and client experience across the portfolio.
• Oversees cross-functional strategic initiatives with Sales, Operations, Technology, Risk, Finance and external partners.
• Establishes departmental objectives, coaches staff, and drives organizational effectiveness.

Education

Bachelor's Degree

High School Diploma or GED/Equivalent

Job description

First Citizens Bank is seeking a Director Merchant Service, Product and Portfolio Strategy to guide strategic direction, growth initiatives, and client experience within Merchant Services. You will align with the General Bank and enterprise units, leading partnerships, go-to-market efforts, and product commercialization to drive sustainable revenue.

The role requires building relationships across Sales, Operations, Risk, Finance, Technology and external partners, while developing long-term