Merchant Services Growth & Strategy Director

First Citizens Bank; Atlanta (GA); Hybrid; USD 160,000 - 230,000; Full time

Job summary

First Citizens Bank is seeking a Director Merchant Service, Product and Portfolio Strategy to lead strategic direction, growth initiatives, and client experience for the Merchant Services business. This role partners with Sales, Operations, Risk, Finance, Technology, and external partners to drive revenue and competitive advantage.

The ideal candidate will have a Bachelor's Degree with 10+ years in financial services, strong leadership, relationship building, and industry knowledge to shape

Qualifications

• Bachelor's Degree and 10 years' experience in Financial Services including strategy leadership.
• Strong leadership and communication skills across cross-functional teams.

Responsibilities

• Develops and executes growth strategies, partnerships, and go-to-market plans for Merchant Services.
• Leads product strategy, commercialization, and client experience initiatives.
• Directs cross-functional initiatives with Sales, Operations, Risk, Finance, and Tech.
• Builds organizational capability through coaching, succession planning, and talent development.

Skills

Builds Productive Relationships

Customer Alignment

Commercial Thinking

Industry Awareness

External Market Knowledge

Drive Strategic Direction

Education

Bachelor's Degree

High School Diploma or GED

Job description

First Citizens Bank is seeking a Director Merchant Service, Product and Portfolio Strategy to lead strategic direction, growth initiatives, and client experience for the Merchant Services business. This role partners with Sales, Operations, Risk, Finance, Technology, and external partners to drive revenue and competitive advantage.

The ideal candidate will have a Bachelor's Degree with 10+ years in financial services, strong leadership, relationship building, and industry knowledge to shape