Remote Director, Merchant Services Growth & Strategy

First Citizens Bank; Austin (TX); Hybrid; USD 180,000 - 240,000; Full time

Job summary

First Citizens Bank seeks a Director of Merchant Service, Product and Portfolio Strategy to lead growth initiatives and client experience for Merchant Services. Hybrid or remote work is possible, ideally near Raleigh, NC, with collaboration across Sales, Operations, Risk, Finance, Technology and external partners.

The role drives product strategy, commercialization, and executive-level programs to strengthen competitive positioning and sustainable revenue growth.

Qualifications

• Bachelor’s degree and 10 years in Financial Services or 14 years with HS diploma.
• Experience in Merchant Services, Treasury Management, Payments, Card, Small Business.
• Certified Payment Professional (CPP) and Certified Treasury Professional (CTP) preferred.
• Strong communication, collaboration, and relationship-building skills.

Responsibilities

• Develops and executes growth strategies for Merchant Services revenue.
• Leads product strategy, commercialization, and client experience initiatives.
• Builds strategic partnerships, referral channels, and ISV relationships.
• Directs cross-functional initiatives with Sales, Operations, Risk, Finance, Tech.

Skills

Relationship building

Customer alignment

Commercial thinking

Industry awareness

Market knowledge

Strategic direction

Education

Bachelor's degree

HS diploma / GED

Job description

First Citizens Bank seeks a Director of Merchant Service, Product and Portfolio Strategy to lead growth initiatives and client experience for Merchant Services. Hybrid or remote work is possible, ideally near Raleigh, NC, with collaboration across Sales, Operations, Risk, Finance, Technology and external partners.

The role drives product strategy, commercialization, and executive-level programs to strengthen competitive positioning and sustainable revenue growth.