Merchant Services Retention Pro — Strengthen Client Relationships

TD Bank; Lewiston (ME); On-site; USD 33,000 - 45,000; Full time

Job summary

TD Bank in Lewiston, Maine is seeking a Merchant Services Retention Specialist to advise customers on pricing, onboarding, and billing setup, and to reactivate dormant accounts. The role focuses on reducing attrition and expanding relationships with existing merchants.

Key duties include maintaining strong relationships, responding within SLA, and identifying at-risk portfolios to protect revenue. Strong communication and analytical skills are essential for success in this position.

Qualifications

• Strong knowledge of merchant industry, products and services
• Relationship management, sales and negotiation skills preferred
• Experience evaluating financial data and merchant processing statement activity preferred
• Demonstrated attention to detail and strong analytical ability
• Excellent communication skills, including strong writing ability
• Strong PC skills, including experience with on-line and third party reporting systems

Responsibilities

• Establishes and maintains strong business relationships with Merchant Services customers, exchanges information and ensures high quality customer service is provided
• Maintains contact with existing relationships to reduce merchant attrition
• Promotes Merchant Services by responding to customer inquiries within our Service Level Agreement
• Initiates calls based on portfolio's that are at risk for leaving the bank to ensure retention of account
• Provides superior service exceeding expectations on every contact
• Follows-up on retention leads to reduce attrition
• Consistently follows established processes and procedures
• Promotes the business by preventing account attrition through due diligence in decision making when re-negotiating the pricing and profitability of franchise-able banking customers
• Ensures new sales acquired contribute positively to the overall net income of our organization

Skills

Merchant industry knowledge

Relationship management

Sales and negotiation

Analytical ability

Excellent communication

Education

High School diploma or equivalent

Tools

Online reporting tools

Job description

TD Bank in Lewiston, Maine is seeking a Merchant Services Retention Specialist to advise customers on pricing, onboarding, and billing setup, and to reactivate dormant accounts. The role focuses on reducing attrition and expanding relationships with existing merchants.

Key duties include maintaining strong relationships, responding within SLA, and identifying at-risk portfolios to protect revenue. Strong communication and analytical skills are essential for success in this position.