Merchant Productivity Lead - Ops, Data & Platform

Jobtailor

Town of Florida (NY)

On-site

USD 110,000 - 170,000

Full time

14 days+

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Job summary

Jobtailor is seeking an experienced Operations/Product Operations professional to drive merchant productivity, analyze performance, and partner with product, engineering, and sales to implement improvements. You will own dashboards, KPIs, and workflows that elevate merchant engagement across regions.

You will translate business needs into technical requirements, champion new features, and empower teams with self-service tools.

Qualifications

5-7+ years of experience in operations, merchant services, product operations, or similar customer-focused roles.
Strong analytical and problem-solving skills with a track record of improving performance through data and process optimization.
Experience with digital platforms or integrations, including CRM, POS, APIs, or merchant systems.
Ability to translate business needs into technical requirements.
Experience with performance metrics, dashboards, and reporting tools.
Excellent stakeholder management and communication skills.
Process-driven mindset focused on continuous improvement.
Bachelor’s degree in a relevant field is nice-to-have, not required.

Responsibilities

Drive merchant productivity metrics, including transaction volume, engagement, and activation rates.
Identify underperforming or dormant locations and execute reactivation strategies.
Analyze performance trends to uncover revenue growth and operational efficiency opportunities.
Partner with merchants to implement productivity improvement plans and best practices.
Liaise with product and engineering teams on merchant-facing tools, integrations, and workflows.
Translate merchant and operational needs into actionable product requirements.
Champion adoption and rollout of new technology features.
Develop dashboards and reporting to monitor merchant performance and operational health.
Use data to prioritize enhancements, optimize processes, and inform decision-making.
Define KPIs linking technology investments to merchant productivity outcomes.
Conduct root cause analysis on performance gaps and operational issues.
Redesign workflows for merchant onboarding, support, and maintenance.
Automate and scale manual processes.
Standardize best practices across regions and merchant segments.
Advise merchant partners on technology utilization and growth strategies.
Collaborate with Product, Engineering, Customer Support, and Sales.
Communicate priorities, progress, and outcomes to senior leadership.
Influence roadmap decisions through operational insights and merchant feedback.
Shift from reactive support toward proactive enablement.
Build self-service capabilities for merchants and internal teams.
Anticipate needs and proactively deliver solutions.